It seemed like a useful program, so I bought Grimefighter. Download and installation went well, restarted machine before running as I always do with any new software. Program started up properly detected some alleged problems and prompted for reboot. After the 'Cartoon', which I thought would be more at home in pre-schooler software, I got a notification it couldn't connect to internet. Tried the retry button but ended up having to reboot to windows. I connect by cable from ethernet card to DSL modem, hardwired to main. I checked into this with my ISP, I found programs are not permitted to access through them without login. As this is trying to go online without Windows, there is no way I can log in. I have sent a request for a refund ticket as it is of no use to me, and so far haven't received any response. I see in the forums this is not an isolated case, just wanted to know if I should resubmit, or just wait a few days. By the looks of the forums there are a lot of refund requests, but a one line acknowledgement, even a standard form message would be appreciated.