Author Topic: Refund Avast GrimeFighter  (Read 2975 times)

0 Members and 1 Guest are viewing this topic.

oyvind@borgso.no

  • Guest
Refund Avast GrimeFighter
« on: January 19, 2015, 11:27:30 AM »
Hi.
How do I get the refund?

I filed for a refund after buying Avast GrimeFighter - it did not work at all..
The 1st of january I received a email with this message: "request will be answered as soon as possible", but I haven't heard anything.

I've seen others have the same problem here.
This is my Ticket ID: XVC-978-72569.

peter.sundell@netti.fi

  • Guest
Re: Refund Avast GrimeFighter
« Reply #1 on: January 19, 2015, 11:06:52 PM »
Same problem here!
My ticket #SLJ-479-39721

Offline Davidek

  • Avast team
  • Poster
  • *
  • Posts: 405
Re: Refund Avast GrimeFighter
« Reply #2 on: January 21, 2015, 04:00:52 PM »
Hi Peter and bps,

Your tickets have been forwarded to our refund team.   The refund should be issued today or tomorrow latest.

Sorry for the inconvenience this has caused.

Kind regards,

Davidek

chocoholic4469@msn.com

  • Guest
Re: Refund Avast GrimeFighter
« Reply #3 on: February 02, 2015, 02:06:24 AM »
I purchased Grimefighter on 1/9/15. It doesn't work on my computer. After reboot, I just get a black screen with a flashing -  I sent in for a refund on 1/11/15. Received an automated reply right after request was sent and nothing else since then.   

Ticket ID: FLG-251-15593

superharrio@hotmail.co.uk

  • Guest
Re: Refund Avast GrimeFighter
« Reply #4 on: February 05, 2015, 01:26:14 PM »
I purchased Grimefighter with the invoice Invoice ID: 12387081760. Just doesn't work. Similarly paid £70+ to have an engineer sort out the problems I was having. THey all just re-appeared on reboot.

Can I have my Grimefighter cash back please?

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31222
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Refund Avast GrimeFighter
« Reply #5 on: February 05, 2015, 01:30:56 PM »

Offline Davidek

  • Avast team
  • Poster
  • *
  • Posts: 405
Re: Refund Avast GrimeFighter
« Reply #6 on: February 12, 2015, 04:03:16 PM »
Hi superharrio,

Please open a ticket with support and post the ticket number here.  I can then expedite the process.

Kind regards,

Davidek