Dear Avast team (and Avast Superstars),
I have searched on the forum and have read many of the responses about the delayed time about refunds. With that said, I could use your, or someone on the Avast team, help.
My auto-renewal came up on my Avast Pro - ending December 23rd, 2014 in which I got an email and notification through the Avast system. Upon some digging, Avast offered me internet security for a cheaper price than the the Pro license renewal price. I went ahead and bought the internet security license, installed it and everything was hunky dory - my thought that this license was would "override" my current Pro license and the internet security license would be my default renewal date. This was done on December 17th, 2014.
I know. Complete rookie mistake.
On the 24th, 2014, I was sent an email that my subscription was autmomatically renewed and suffice it to say, my old "pro" license was auto-renewed. On 12/26/2014, I sent a request into customer support requesting a refund for my Pro license and put a copy of both my orders into the system explaining what had happened.
It is now Jan. 19th, 2015 and I have not received any response from the Avast team which the exception of the general Auto reply email. In addition, when I try to "turn off" my auto renewal via the previously provided links in the forum, it keeps telling me that my email address is not valid or I have the wrong password....even though it is the same one that my autorenewal was sent to and I'm able to log into the system perfectly fine when going through the main account log in (!!!??).
How much longer do I wait for any type of response and refund request? I know it takes some time but I'm sitting at 14 business days now - do I wait longer? I know NOT to continue to add to the ticket as that pushes it back. Any idea how to manage my renewals?
Help??? Ticket ID and such are below:
Ticket ID: GHL-666-58986
Subject: Duplicate license - need refund
Department: .Refunds
Type: Issue
Status: Received
Priority: ReplyNow
Thanks guys!
Cheers,
Murph