Author Topic: AVAST CLEAR DELETED ALL MY DESKTOP FILES!  (Read 15136 times)

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Offline robertg4567

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AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« on: February 07, 2015, 05:31:32 AM »
I ran avast clear on safe mode as instructed on their site to remove avast and when I ran it it deleted all my desktop files and when I log ed in to the default it had changed my personalization settings on the task bar and all my files are deleted!!! I need a response please. I didn't not change any directorys.

Offline Eddy

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #1 on: February 07, 2015, 04:10:26 PM »
The avast uninstall tool doesn't remove your desktop icons nor does it remove other applications.
It seems something else is (very) wrong with your system.
I suggest you start with following these instructions:
https://forum.avast.com/index.php?topic=53253.0

Offline seanb1979

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #2 on: February 11, 2015, 06:21:36 PM »
I'm posting here due to the same reason. Ran avastclear and it totally deleted the desktop files and left a folder called logs. Your programmers really dropped the ball on this one.

Offline Eddy

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #3 on: February 11, 2015, 07:11:42 PM »
Please provide proof of your claim.
Also provide more information.
What os/sp?
What exact version of avast?
Any other security (related) software installed? Or previously had?
Why did you ran avastclear?
etc.

Offline seanb1979

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #4 on: February 11, 2015, 07:17:32 PM »
I'm not going to bother with proof. It was only shortcuts, and a minor inconvenience to me. I ran a search to see if they got moved, but they were in fact deleted. I ran recuva from piriform and got the shortcuts back, so it wasn't a big deal, but if this happened on a system with large files on the desktop, recovery might not be so easy. It's a standard win 7 home 64bit machine that belongs to a client of mine. I always run manufacturers cleanup utilities when removing an AV product, so I ran it post-uninstall in safe mode to be sure it was clean. At first I thought it just hid the icons, so I hid/showed desktop icons with no change.

Again, your programmers/test team should be able to easily replicate this.

Offline Eddy

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #5 on: February 11, 2015, 07:28:41 PM »
No my programmers/test team can't.
The reason... I don't have them since I do not work for avast.

And no, avast can't replicate this easily.
They don't have that system what you are talking about.

Not bothering to provide proof/information...
That is like saying "I do not want this solved" and/or "I am not gonna help to get it solved"

What was the reason to run avastclear in the first place?

Offline seanb1979

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #6 on: February 11, 2015, 08:01:16 PM »
I don't work for Avast either, so unless they want me to bill them for my time, no, I won't go out of my way to provide proof. You apparently are unaware of how bug reporting works and your replies are unprofessional. I'm glad I don't sell Avast to any of my customers. I've had much better luck with bitdefender. I won't be checking this thread again so don't bother replying.

Offline Eddy

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #7 on: February 11, 2015, 08:19:34 PM »
You want a good working application.
That means you will have to provide feedback (details/prove).

I sure do know how bug reporting is working after 33+ years.
You on the other hand seems to not know it.

I'm glad that I'm not one of your customers.
I rather have someone who does know about things.

Offline mk_design

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #8 on: March 21, 2015, 10:44:03 PM »
Hello,

Same thing has just happened to me (Windows 7 64bit Professionnal).

Unlike seanb, I had important data in my Desktop folder. I have ran recuva, unfortunately 10% of the files were overwritten by cache files generated while booting up my browser to access this page, rendering most of my data useless. Thanks a lot, avast.

Devs take notice.
There is something seriously wrong with avastclear. I cannot expect a cleanup utility to go berzerk on random parts of my filesystem.

Here is a recollection of what happened:
- downloaded avastclear to the Desktop folder
- rebooted in diagnostic mode (not safe mode)
- ran avastclear from the Desktop folder
- asked for a cleanup with the following options:
       -> Program install directory: default option (C:\Program Files\AVAST Software\Avast)
       -> Data install directory: pointed to a directory that did not exist
       -> "clean Avast Free Antivirus"

And boom, one after the other, the items quickly disappeared from the Desktop before my very eyes.

Uninstalling this antivirus suite has proven worse than being infected by a virus. I have lost important data thanks to avast's sloppily coded utility. Thankfully I have backups (dating from last month...).

FIX THIS

Offline Eddy

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #9 on: March 22, 2015, 01:39:08 AM »
Why did you run it under diagnostic mode while the instructions say safe mode ?

Offline mk_design

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #10 on: March 22, 2015, 10:16:20 AM »
Why did you run it under diagnostic mode while the instructions say safe mode ?

I did not know the difference.
However, considering the experience of the two above me, it seems being in "safe mode" does little to make you "safe" whilst using avastclear.

Three separate persons have experienced the same problem over the course of 1 month.
Think of how many more got burned and did not bother to register and post on this forum.
This matter needs to be escalated.

Offline mk_design

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #11 on: March 22, 2015, 12:51:47 PM »
Here is the content of the Logs/ngtool.log that appeared on the Desktop:

21.03.2015 21:44:31.728  1740 | error: TypeLib(Un)Register C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxC.dll, error 0x8002801c
21.03.2015 21:44:42.570  1740 | CmdAvastUninstallWrapper done

Offline Eddy

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #12 on: March 22, 2015, 02:13:42 PM »
Safe mode has nothing to do with making your system safe:
http://windows.microsoft.com/en-us/windows/what-is-safe-mode#1TC=windows-7

What exact OS/SP ?
What exact avast version ?
Got (or did you) have (had) any other security (related) software installed ?

Offline mk_design

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #13 on: March 22, 2015, 03:03:49 PM »
Safe mode has nothing to do with making your system safe:
http://windows.microsoft.com/en-us/windows/what-is-safe-mode#1TC=windows-7
An attempt at sarcasm, nothing more.

Quote
What exact OS/SP ?
Windows 7 Profesionnal 64bit Service Pack 1.

Quote
What exact avast version ?
2015.10.2.2214

Quote
Got (or did you) have (had) any other security (related) software installed ?
No.

My reason for using avastclear is that avast wouldn't uninstall itself through regular means.
Avast was installed on the D:\ partition. I merged D:\ into C:\ and updated all registry keys to reflect that.
avastui would start but not the antivirus itself. The self-defence module locked me out from every other option, including disabling the service.

Offline Eddy

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Re: AVAST CLEAR DELETED ALL MY DESKTOP FILES!
« Reply #14 on: March 22, 2015, 03:11:02 PM »
Quote
An attempt at sarcasm, nothing more.
No, showing you what safe mode is.

It seems to me you messed around and crippled the registry.
Nothing avast can do about that.