Author Topic: avastSupport.exe tune up  (Read 21476 times)

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Offline lukas.hasik

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avastSupport.exe tune up
« on: February 18, 2015, 09:52:45 AM »
Hi Beta testers,

we improved the usability and functionality of our avastSupport.exe tool.

What is new
  • New GUI
  • Check of most common Avast issues
    • Detecting that Avast is installed
    • Detecting that latest version of Avast is installed
    • Verification that Avast service is running - if not then try to start it automatically
    • Check of license/registration - to help in cases when license/registration is expired
    • Detecting if other AV is installed
  • Languages support - English, Czech (but other are coming soon)

Download link -  http://public.avast.com/supp/util/avastsupportR2.exe

Comments, issues are welcome!
Lukas

Note - FAQs are not synchronized as this isn't final version...
Quality is also a feature.

Offline lukas.hasik

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Re: avastSupport.exe tune up
« Reply #1 on: February 20, 2015, 12:43:57 PM »
new version available
- contains some fixes - e.g. avast service start and license check work correctly now
- contains new languages - Spanish, Portuguese, French, German, Russian, Italian, Polish, Czech
Quality is also a feature.

Offline Rednose

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Re: avastSupport.exe tune up
« Reply #2 on: February 21, 2015, 12:27:03 AM »
A bit Off Topic :)

As I understand we can ask forum visitors too to use this tool when needed ? ( I understand the tool, have the link to the description etc. )
Because as far I understand earlier, it should only be used on request of Avast! Support. But maybe I am wrong here  :-\

Greetz, Red.
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Offline iroc9555

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Re: avastSupport.exe tune up
« Reply #3 on: February 21, 2015, 12:43:35 AM »
It took about 2 mins to analyze my sys and to send the package. Very easy to use.

My download automatically chose Spanish but every word in the UI was in English and with the ? missplaced. After changing to English and then back to Spanish, the UI showed all in Spanish.
Hernan.
Dim 9200. C2D E6600; 2.40GHz. 4GB DDR2RAM. XP Pro_86. Spk3. IE8 & FF41. Avast FREE 2015. CIS 5.12(FW/D+). MBAM Premium. MCShield. WinPatrol +. SpywareBlasterOpenDNS. uBlock. WOT. Sandboxie

Offline Rednose

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Re: avastSupport.exe tune up
« Reply #4 on: February 21, 2015, 12:55:06 AM »
Yes, the tool is very easy to use :) But this was the interesting post :

To report BSODs, crashes or any other none trivial problems please use new SupportPackage generating tool.
- http://public.avast.com/supp/util/avastsupportR2.exe

Instructions how to use it can be easily found:
- https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle

Greetz, Red.
OS: Win 10 / Debian / Tails / iOS
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Offline lukas.hasik

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Re: avastSupport.exe tune up
« Reply #5 on: February 21, 2015, 01:00:41 PM »
A bit Off Topic :)

As I understand we can ask forum visitors too to use this tool when needed ? ( I understand the tool, have the link to the description etc. )
Because as far I understand earlier, it should only be used on request of Avast! Support. But maybe I am wrong here  :-\

Greetz, Red.

Yes, Rednose.
Feel free to let Avast users to use it. So far, it only uploads the package to Avast FTP. However for future we plan to automatically create new support tickets from those packages - however most probably just for paying users. Goal is to improve the customer service.
This tool will work for Free users as well but it will be up to Avast to decide what to do with free user package. But that;s great source of logs, dumps etc. for analyses of the issues.

Please, wait before using it for "release" users till this build is released to production. It will then appear at the regular URL http://public.avast.com/supp/util/avastsupport.exe
« Last Edit: February 21, 2015, 05:39:53 PM by lukas.hasik »
Quality is also a feature.

Offline lukas.hasik

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Re: avastSupport.exe tune up
« Reply #6 on: February 21, 2015, 01:03:27 PM »
It took about 2 mins to analyze my sys and to send the package. Very easy to use.

My download automatically chose Spanish but every word in the UI was in English and with the ? missplaced. After changing to English and then back to Spanish, the UI showed all in Spanish.
- strange that it didn't show up in Spanish. We'll need to check it. What is locale on your OS?

- about the "?" - it's as designed. As this tool will be used even by "non-techies" we don't want to bother them with too many details. The details are there for advanced user however they are more hidden

Quality is also a feature.

Offline iroc9555

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Re: avastSupport.exe tune up
« Reply #7 on: February 21, 2015, 02:18:36 PM »
Spanish(Venezuela), but my locale for programs no unicode is Spanish(Spain). If I do not set it like this, my Spanish keyboard does not work the right way.

Like I said it did open with the Spanish tag as shown in the capture. I only had to switch it to English and Spanish again and everything was shown in Spanish as it should have been.

Thanks.
Hernan.
Dim 9200. C2D E6600; 2.40GHz. 4GB DDR2RAM. XP Pro_86. Spk3. IE8 & FF41. Avast FREE 2015. CIS 5.12(FW/D+). MBAM Premium. MCShield. WinPatrol +. SpywareBlasterOpenDNS. uBlock. WOT. Sandboxie

Offline Rednose

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Re: avastSupport.exe tune up
« Reply #8 on: February 23, 2015, 01:28:08 AM »
Please, wait before using it for "release" users till this build is released to production. It will then appear at the regular URL http://public.avast.com/supp/util/avastsupport.exe

Clear, I ( we ) will do that :)

Greetz, Red.
OS: Win 10 / Debian / Tails / iOS
Real Time: Avast Free
VPN: NordVPN ( NordLynx ) with Cybersec

Offline lukas.hasik

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Re: avastSupport.exe tune up
« Reply #9 on: March 05, 2015, 03:43:56 PM »
Spanish(Venezuela), but my locale for programs no unicode is Spanish(Spain). If I do not set it like this, my Spanish keyboard does not work the right way.

Like I said it did open with the Spanish tag as shown in the capture. I only had to switch it to English and Spanish again and everything was shown in Spanish as it should have been.

Thanks.

I uploaded new version to the same location - http://public.avast.com/supp/util/avastsupportR2.exe
This issues should be fixed
Quality is also a feature.

Offline lukas.hasik

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Re: avastSupport.exe tune up
« Reply #10 on: March 05, 2015, 03:46:33 PM »
New version available
- several minor fixes e.g. locales recognition, issues with DPI
- check starts automatically after start
- links to FAQs are localized too
- default buttons - Enter+ESC
Quality is also a feature.

Offline Staticguy

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Re: avastSupport.exe tune up
« Reply #11 on: March 06, 2015, 11:21:59 AM »
First time used this tool. Worked fine and fast took me around 2 minutes to send support packages. Easy to use and understand. Thanks Lukas.hasik for releasing this awesome tool. By the way, is this tool still in Beta or it's the final version?
« Last Edit: March 06, 2015, 11:24:08 AM by Staticguy »
DELL Inspiron 15" 7000 Gaming, Windows 10 Home 2004 (OS Build 19041.388), Trend Micro Internet Security 2020 (16.0.1391), Avast SecureLine VPN (5.6.4982), Windows Firewall, Unchecky 1.2

Offline lukas.hasik

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Re: avastSupport.exe tune up
« Reply #12 on: March 06, 2015, 11:28:30 AM »
First time used this tool. Worked fine and fast took me around 2 minutes to send support packages. Easy to use and understand. Thanks Lukas.hasik for releasing this awesome tool. By the way, is this tool still in Beta or it's the final version?

still in Beta. I'm waiting for final testing.  However I'm not aware of any critical bug so far ;)
Quality is also a feature.

Offline Staticguy

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Re: avastSupport.exe tune up
« Reply #13 on: March 06, 2015, 11:39:06 AM »
Awesome. Hope final testing and release of final version is nearby. This tool should be bug free  ;)
DELL Inspiron 15" 7000 Gaming, Windows 10 Home 2004 (OS Build 19041.388), Trend Micro Internet Security 2020 (16.0.1391), Avast SecureLine VPN (5.6.4982), Windows Firewall, Unchecky 1.2

Offline lukas.hasik

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Re: avastSupport.exe tune up
« Reply #14 on: March 06, 2015, 11:46:28 AM »
Awesome. Hope final testing and release of final version is nearby. This tool should be bug free  ;)
statistics says there is nothing like bugless software ;)
Quality is also a feature.