« previous next »
Pages: [1] 2   Go Down

Author Topic: Avast! 4.1 Home (Chest error)  (Read 12569 times)

0 Members and 1 Guest are viewing this topic.

Swan

  • Guest
Avast! 4.1 Home (Chest error)
« on: November 06, 2003, 04:38:31 AM »
Good time of the day to all!

Problem: I can not work with the files in the Chest box. Every time when I'm attempting to open it, I'm getting an error message which you can see here. There are several files in my Chest folder, but I cann't handle them at all. All other features seems to work properly.

OS Windows XP Home (SP1)
Avast! ver.4.1.289

Any ideas ??? Thank you in advance
Logged

Offline vojtech

  • Avast team
  • Advanced Poster
  • *
  • Posts: 939
    • ALWIL Software
Re:Avast! 4.1 Home (Chest error)
« Reply #1 on: November 06, 2003, 10:29:12 AM »
Could you post the "Errors report" and "Detailed information" tabs too ?
Logged

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11657
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re:Avast! 4.1 Home (Chest error)
« Reply #2 on: November 06, 2003, 10:59:53 AM »
Also, is the avast service running? (process called ashServ.exe).
Does the resident protection work? Do you have the avast tray icon blue, not crossed-out?
Logged
If at first you don't succeed, then skydiving's not for you.

Swan

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #3 on: November 06, 2003, 04:14:12 PM »
Quote from: vojtech on November 06, 2003, 10:29:12 AM
Could you post the "Errors report" and "Detailed information" tabs too ?


Yes, please. Here you are...

Error report translation (approximate):
--->Description: Volume for the opened file has been changed from outside, so work with this file is impossible.

Logged

Swan

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #4 on: November 06, 2003, 04:23:36 PM »
Quote from: Vlk on November 06, 2003, 10:59:53 AM
Also, is the avast service running? (process called ashServ.exe).
Does the resident protection work? Do you have the avast tray icon blue, not crossed-out?

Yes, it does. The avast service is running and resident protection is working normally (tray icon is blue) :-\

Here is one more screenshot...
Logged

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11657
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re:Avast! 4.1 Home (Chest error)
« Reply #5 on: November 06, 2003, 05:09:44 PM »
If the sorry remainders of my Russian knowledge serve me well, I guess the error message on the screenshot is equivalent to the following English version:

The volume for a file has been externally altered so that the opened file is no longer valid.

Is that correct?

Vlk
Logged
If at first you don't succeed, then skydiving's not for you.

Offline vojtech

  • Avast team
  • Advanced Poster
  • *
  • Posts: 939
    • ALWIL Software
Re:Avast! 4.1 Home (Chest error)
« Reply #6 on: November 06, 2003, 05:22:03 PM »
Please set logging level to 'Error' in the avast settings, restart 'avast! antivirus' service (or restart computer), try to use the chest and then run the avast Log Viewer to see errors and post them.
Logged

Swan

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #7 on: November 06, 2003, 06:56:29 PM »
Quote from: Vlk on November 06, 2003, 05:09:44 PM
If the sorry remainders of my Russian knowledge serve me well, I guess the error message on the screenshot is equivalent to the following English version:

The volume for a file has been externally altered so that the opened file is no longer valid.

Is that correct?

Vlk

I guess you're right, that is correct. What does it mean and what is the reason ???

P.S.<Skydiving's much easier... at least for me, I've done 21 jumps
Logged

Swan

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #8 on: November 06, 2003, 07:14:42 PM »
Quote from: vojtech on November 06, 2003, 05:22:03 PM
Please set logging level to 'Error' in the avast settings, restart 'avast! antivirus' service (or restart computer), try to use the chest and then run the avast Log Viewer to see errors and post them.


It's done. Have a look... I still have no ideas.
Logged

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11657
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re:Avast! 4.1 Home (Chest error)
« Reply #9 on: November 06, 2003, 11:56:12 PM »
It may be a collision with some Cyrillic characters. Please check the file <avast>\data\chest\index.xml - and try deleting all non-ANSI characters from it...
Logged
If at first you don't succeed, then skydiving's not for you.

Swan

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #10 on: November 07, 2003, 01:16:27 PM »
Quote from: Vlk on November 06, 2003, 11:56:12 PM
It may be a collision with some Cyrillic characters. Please check the file <avast>\data\chest\index.xml - and try deleting all non-ANSI characters from it...

 :-\I'm sorry to say that I'm not so familiar with ANSI character set. Could you tell me which of them non-ANSI. Text file attached...

Thanks in advance
« Last Edit: November 07, 2003, 01:20:39 PM by swan »
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67203
Re:Avast! 4.1 Home (Chest error)
« Reply #11 on: November 07, 2003, 08:56:14 PM »
Quote from: swan on November 07, 2003, 01:16:27 PM
:-\I'm sorry to say that I'm not so familiar with ANSI character set. Could you tell me which of them non-ANSI. Text file attached...
Thanks in advance

Maybe these links could guide you through Cyrillic characters until Vlk could say something to you:
http://www.friends-partners.org/oldfriends/language/russian-alphabet.html
http://www.fingertipsoft.com/ref/cyrillic/charsets.html

« Last Edit: November 08, 2003, 11:46:53 AM by Technical »
Logged
The best things in life are free.

kubecj

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #12 on: November 08, 2003, 12:34:17 AM »
Hi,

this directory name is the possible culprit:
C:\DOCUME~1\&#1054;&#1051;&#1045;&#1043;&#1057;&#1052;~1\LOCALS~1\Temp

So, back-up the file and remove the russian characters (I mean the OlegSm~1 part).

Is it better now?

UPDATE: Heh, the browser played nice trick with azbuka here  ;D
« Last Edit: November 08, 2003, 12:36:28 AM by kubecj »
Logged

Swan

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #13 on: November 08, 2003, 01:43:05 AM »
Maybe these links could guide you through Cyrillic characters until Vlk could say something to you:
http://www.friends-partners.org/oldfriends/language/russian-alphabet.html
http://www.fingertipsoft.com/ref/cyrillic/charsets.html


Quote

Thank you for the links, but it's brings no result :'(. I've tried to use Character Set Converter, but the avast! didn't recognize converted files...
Logged

Swan

  • Guest
Re:Avast! 4.1 Home (Chest error)
« Reply #14 on: November 08, 2003, 01:56:36 AM »
Quote from: kubecj on November 08, 2003, 12:34:17 AM
Hi,

this directory name is the possible culprit:
C:\DOCUME~1\&#1054;&#1051;&#1045;&#1043;&#1057;&#1052;~1\LOCALS~1\Temp

So, back-up the file and remove the russian characters (I mean the OlegSm~1 part).

Is it better now?

UPDATE: Heh, the browser played nice trick with azbuka here  ;D

 :'( I've tried to do so, but when I'm openning the "index" file editing, cutting, and recoding options are inaccessible...
Logged
Pages: [1] 2   Go Up
« previous next »