Author Topic: avast pro not showing subscription info after update  (Read 20273 times)

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Offline Alikhan

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Re: avast pro not showing subscription info after update
« Reply #30 on: March 15, 2015, 09:59:02 PM »
My subscription info doesn't show either.

A repair doesn't fix it but a clean install (might?)

The fact is... it wasn't a bug in the previous versions.
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Offline bob3160

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Re: avast pro not showing subscription info after update
« Reply #31 on: March 15, 2015, 10:02:33 PM »
Yes, that is it.  Note that on one machine I don't have the problem at all, only on the two running Avast Internet Security.  I only checked because of this thread, as the programs are functioning properly otherwise with no warnings about the subscription.
I have AIS on my Windows 10 partition. Will be back shortly with a report and screenshot.
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Offline bob3160

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Re: avast pro not showing subscription info after update
« Reply #32 on: March 15, 2015, 10:27:38 PM »
Yes, that is it.  Note that on one machine I don't have the problem at all, only on the two running Avast Internet Security.  I only checked because of this thread, as the programs are functioning properly otherwise with no warnings about the subscription.
I have AIS on my Windows 10 partition. Will be back shortly with a report and screenshot.
I can confirm this problem.
You'll find a video showing exactly what happens at:
https://forum.avast.com/index.php?topic=93544.msg1194077#msg1194077
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Offline essexboy

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Re: avast pro not showing subscription info after update
« Reply #33 on: March 15, 2015, 10:28:27 PM »
Also confirmed on my win 8.1

Offline iroc9555

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Re: avast pro not showing subscription info after update
« Reply #34 on: March 15, 2015, 10:49:06 PM »
I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be sent to Avast. I will have the # files and ID to post here when they run the support tool.
« Last Edit: March 15, 2015, 10:57:37 PM by iroc9555 »
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Offline bob3160

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Re: avast pro not showing subscription info after update
« Reply #35 on: March 15, 2015, 10:51:42 PM »
I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1
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Offline iroc9555

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Re: avast pro not showing subscription info after update
« Reply #36 on: March 15, 2015, 11:02:05 PM »
I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1

Agreed Bob. They are also reporting that clicking STORE in Avast UI reproduce the issue. Can you confirm it ?
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Offline bob3160

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Re: avast pro not showing subscription info after update
« Reply #37 on: March 15, 2015, 11:05:34 PM »
I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1

Agreed Bob. They are also reporting that clicking STORE in Avast UI reproduce the issue. Can you confirm it ?
The store gives me the following:

I'm obviously connected since I'm posting this. :)
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Offline essexboy

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Re: avast pro not showing subscription info after update
« Reply #38 on: March 15, 2015, 11:06:11 PM »
Support package uploaded

20150315_2202_1MND1_3194315567.zip
ID 1MND1

Offline iroc9555

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Re: avast pro not showing subscription info after update
« Reply #39 on: March 15, 2015, 11:13:59 PM »
Thank you Bob. Exactly. I reread my Spanish post and that is the error. No connetion when it is obvious connected. BTW in my free version I can enter the store.
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Offline bob3160

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Re: avast pro not showing subscription info after update
« Reply #40 on: March 15, 2015, 11:14:47 PM »
I've sent a support package from my Windows 10 partition:
20150315_2211_67XQC_2125297134.zip
Let's hope this helps.
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Offline Rednose

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Re: avast pro not showing subscription info after update
« Reply #41 on: March 16, 2015, 03:26:02 PM »
I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1

I am using AIS too, but no problems with the Subscription - or the Store tab/page here :)

Greetz, Red.
« Last Edit: March 16, 2015, 03:34:49 PM by Rednose »
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Offline iroc9555

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Re: avast pro not showing subscription info after update
« Reply #42 on: March 16, 2015, 04:45:14 PM »
Support package generated by this user:

https://forum.avast.com/index.php?topic=167895.msg1194251#msg1194251

File 20150316_1015_W01YC_2666613868.zip
ID W01YC
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Offline lukas.hasik

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Re: avast pro not showing subscription info after update
« Reply #43 on: March 16, 2015, 04:50:02 PM »
Hi,
we were able to reproduce it. Fix should be available soon.
Sorry for inconvenience.

Lukas
Quality is also a feature.

Offline iroc9555

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Re: avast pro not showing subscription info after update
« Reply #44 on: March 16, 2015, 04:51:44 PM »
Thanks lukas.hasik.

Wating for fix ;)
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