Horrible experince-Trying to buy licences- Useless avast customer service

[REDACTED]

I am trying to purchase 10 avast internet security licence but i am not able to make the payment successfully. The service support from avast support is basically pushing the problem around and giving canned answers. Been more than week and still I cannot make any payments successfully to buy avast internet security licence.
I am from Malaysia. I have tried different card of my friend also it also fails in payment authorization. This is sickening. I don't have a problem making online payment for other services such as airlines tickets etc. so it is a avast payment gateway issue both for Visa and MasterCard.
I also currently have three licences which are due sometime this year. If problems like this happens -Goodbye Avast.

[Eddy]

About what service are you talking ?
Phone, email, ticket... ?

Where exactly are you trying to order ?

[Staticguy]

Based on this https://forum.avast.com/index.php?topic=167639.0 read reply #10 its from an avast staff member. Did you try sending it from here https://www.avast.com/resend-license-paid.php

If you did via Nexway,Digital River, or from Avast Store here is the link

Nexway: https://avast.nexway.com/

Digital River: https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

Avast Store: https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast

Send a Ticket to Avast Support: https://support.avast.com/

Note: Just send only one ticket. If you insert/reply back to your own ticket. Your ticket will be pushed back in the line. Tickets are handled first come first serve basis. Please be patient. Tickets are responded around 1-2 weeks.

[REDACTED]

Exactly the case
Eddy- you have not read what I wrote- I am trying to buy avast internet security for my pcs. My visa payment card is not a problem,that is i can use it to buy other online products from other companies like airlines. Avast payment gateway is the problem.- the transaction is rejected.I have tried with an alternative card same problem.
Static guy- From avast store online- to buy it only takes me to one place that I can pay. All I got is canned answers not helpful in anyway. How to switch to different payment provider-please show me how?.
my report number was (# SWG-296-13798).
I never had these problems last year when I bought avast internet security for my other pcs.

[Staticguy]

When did you submit that support ticket? If it has been longer than 2 weeks, we can report this post to the moderator and an avast team will be able to see it. I don't know how to report this post but Eddy will do that for you.

I don't know how to switch to different providers, because I only use the Free version. Eddy may know how to switch

[Eddy]

I sure did read what you wrote, but you haven't provided certain details.
That is why I asked for them.

[REDACTED]

Eddy
What specifics you are looking for?
my previous response from avast on April 8th.2015

"You have received a new message regarding your ticket : purchasing avast internet security licence (# SWG-296-13798)

Dear Selva,

Thank you for contacting our support center with your concerns.

We are sorry to hear that you have experienced problems with the purchase process.

Seems your transaction/purchase were made through Digital River, which is one of our online sales service providers.

We have forwarded your issue to Digital River; Digital River staff will get in touch with you and help you with it shortly.

Please note that you are welcome to contact our support department at http://support.avast.com/ and ask for technical help Or try to use our support forum at http://forum.avast.com/.

If you need further assistance, please do not hesitate to contact us.

Best wishes.

Sales & Support Team
"
All I want is to purchase an Avast internet security licence for my 10 pcs. Pay for it with no problems and get on with my life.
If digital river service is a problem how to go about using a different provider. Tell me how. From the avast site how to switch to a different provider to complete my transaction.
Thank you
 

[lukas.hasik]

selva.rg,
we are waiting for response from our payment provider. So far we don;t know what is the reason behind your payment being refused by the payment provider. We asked our payment provider to reach you directly to fix the problem.
I'm sorry for all the troubles. Lets move the conversation to the ticket where we can discuss it in more details.

Lukas

[REDACTED]

Hi Lukas,
Go it fixed today. A payment link was sent by Robert of Nexway and it proceeded smoothly.
Thanks