Can't update programs

[REDACTED]

Hi,

I am unable to update my Windows and Google Chrome. When I try everything stays stuck at 0%. I have to assume this is some type of virus or malware causing this issue. I have completed all the suggested steps and I am attaching the logs.

Malwarebytes
Farbar
aswMBR

Would you please review and let me know what I should do?

Thank you,

Jwood21

[TwinHeadedEagle]

Hello,



Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  
• Click in the introduction screen "next" to continue.
  
• Click in the following screen "Update" to obtain the latest malware definitions.
  
• Once the update is complete select "Next" and click "Scan".
  
• When the scan is finished and no malware has been found select "Exit".
  
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  
• Open the MBAR folder and paste the content of the following files in your next reply:
• "mbar-log-{date} (xx-xx-xx).txt"
  
• "system-log.txt"
  

Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
  
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

[REDACTED]

Ok, I followed the instructions and have attached the files you requested.

Thank you for your help,

Jwood21

[TwinHeadedEagle]

How is your PC behaving now?

[REDACTED]

Still won't download any MS updates. But I only scanned. With that Malewarebytes Anti-root Kit there was nothing to repair and I assume the Combofix is only a scan. it only gave me a log at then end.

JWood21

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
  
• Make sure that Addition option is checked.
  
• Press Scan button and wait.
  
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
  

Please include their content into your next reply.