Author Topic: Does not connect to required server  (Read 7996 times)

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Does not connect to required server
« on: June 12, 2015, 04:01:18 PM »
Hi,

I try to connect to Warsaw but it connects to Frankfurt. Same with London and Madrid, it connects to Frankfurt.

Avast Antivirus Free 2015
« Last Edit: June 12, 2015, 04:23:49 PM by chriszathome »

Offline schmidthouse

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Re: Does not connect to required server
« Reply #1 on: June 12, 2015, 06:09:30 PM »
Could be issues with that particular server at this time.
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Re: Does not connect to required server
« Reply #2 on: June 13, 2015, 03:45:22 AM »
3 of them go to the same Frankfurt ?

I need to have the connection to Warsaw.
« Last Edit: June 13, 2015, 03:48:51 AM by chriszathome »

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Re: Does not connect to required server
« Reply #3 on: June 13, 2015, 08:25:35 AM »
Yes I also need to connect to London and it only goes to Frankfurt for the past 24 hours now. Does anyone know if this has stopped now. Just when I sign up to the annual contract they close London  :-[

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Re: Does not connect to required server
« Reply #4 on: June 13, 2015, 09:58:20 AM »
I just tested all the server connections - 07:00 - 07:30 GMT / 13.06.2015

Using: whatismyipaddress. com

The servers which seem to have problems are listed below:

Requested:           Connects to:

Hong Kong      Singapore
London         Frankfurt
Montreal              Kansas
Seoul         Timed Out
Warsaw         Frankfurt

~ Chris ~

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Re: Does not connect to required server
« Reply #5 on: June 13, 2015, 10:51:07 AM »
Hi All   ye s I am getting Frankfurt when it  should be a UK  IP    and am in Cyprus.

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Re: Does not connect to required server
« Reply #6 on: June 14, 2015, 10:28:18 AM »
Looks like London is working again this morning  :)

~ chris ~

Offline schmidthouse

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Re: Does not connect to required server
« Reply #7 on: June 14, 2015, 04:45:04 PM »
Looks like London is working again this morning  :)

~ chris ~

Like I suggested, could be Server Issues. 8)
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Re: Does not connect to required server
« Reply #8 on: June 17, 2015, 07:05:22 AM »
Well maybe it was working but this morning London is   now Frankfurt again so no UK TV   again

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Re: Does not connect to required server
« Reply #9 on: June 17, 2015, 08:35:03 AM »
Déjà Vu anybody ?

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Re: Does not connect to required server
« Reply #10 on: June 17, 2015, 08:06:36 PM »
Warsaw server does not work since day 1. This is the main reason I use secure line. I want to have polish IP address.

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Re: Does not connect to required server
« Reply #11 on: June 18, 2015, 03:49:30 PM »
2 days ago, my AvastSecureline started mis-routing me (to Frankfurt when I requested London).
I contacted Avast support who refused to accept it's a server error; he hooked up to my machine,
showed me my Windows Error log, and told me it will cost me GBP 79.99 for them to fix the multiple
problems on my machine - in order for their server to connect me to the correct country?
It's now apparent that this is a known problem, so the "support" offered is very disappointing.
This was not the response I'd expected - have I chosen the wrong supplier?
I've pre-paid for a year of Avast Secureline, but it looks like I'll have to write that off.
Avast have no presence in the UK so I have no redress.

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Re: Does not connect to required server
« Reply #12 on: June 18, 2015, 04:32:09 PM »
I contacted Avast support who refused to accept it's a server error; he hooked up to my machine,
showed me my Windows Error log, and told me it will cost me GBP 79.99 for them to fix the multiple
problems on my machine - in order for their server to connect me to the correct country?
It's now apparent that this is a known problem, so the "support" offered is very disappointing.
Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Does not connect to required server
« Reply #13 on: June 18, 2015, 04:34:10 PM »
Dear Avast Support,
I have been having this issue for 3 days, when I connect to the London, United Kingdom option, in reality my IP address is connected to a server in Germany.

Please advise how this can be fixed.

thank you
best regards
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Re: Does not connect to required server
« Reply #14 on: June 18, 2015, 04:38:14 PM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0