2 days ago, my AvastSecureline started mis-routing me (to Frankfurt when I requested London).
I contacted Avast support who refused to accept it's a server error; he hooked up to my machine,
showed me my Windows Error log, and told me it will cost me GBP 79.99 for them to fix the multiple
problems on my machine - in order for their server to connect me to the correct country?
It's now apparent that this is a known problem, so the "support" offered is very disappointing.
This was not the response I'd expected - have I chosen the wrong supplier?
I've pre-paid for a year of Avast Secureline, but it looks like I'll have to write that off.
Avast have no presence in the UK so I have no redress.