Author Topic: How do I revert back to Premier version before x.2225?  (Read 7020 times)

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Offline Asyn

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Re: How do I revert back to Premier version before x.2225?
« Reply #15 on: August 12, 2015, 12:37:05 PM »
Probably a bug, you can now:
1. Wait for one of the devs and/or submit a ticket: https://support.avast.com/Tickets/Submit
2. Revert back to build 2218.

Let me know.
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Offline beegolden

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Re: How do I revert back to Premier version before x.2225?
« Reply #16 on: August 12, 2015, 12:40:34 PM »
Probably a bug, you can now:
1. Wait for one of the devs and/or submit a ticket: https://support.avast.com/Tickets/Submit
2. Revert back to build 2218.

Let me know.

1. is submitting a ticket the same as sending the report from the Support Tool? if not, should I do both?
2. I'll wait a few days to see if a solution is found and if not then revert back to 2218
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Offline beegolden

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Re: How do I revert back to Premier version before x.2225?
« Reply #17 on: August 12, 2015, 12:58:53 PM »
I submitted the report from the Support Tool with all options checked

need to get on with the other things scheduled for this morning.

Thanks again!
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Offline Asyn

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Re: How do I revert back to Premier version before x.2225?
« Reply #18 on: August 12, 2015, 01:01:35 PM »
1. is submitting a ticket the same as sending the report from the Support Tool? if not, should I do both?
2. I'll wait a few days to see if a solution is found and if not then revert back to 2218
1. No. Just submit a ticket, support will let you know if they need further logs/dumps.
2. OK.
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Offline beegolden

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Re: How do I revert back to Premier version before x.2225?
« Reply #19 on: August 12, 2015, 03:29:23 PM »
update: submitted ticket
now will wait for a fix

thanks again!!
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Offline Asyn

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Re: How do I revert back to Premier version before x.2225?
« Reply #20 on: August 13, 2015, 06:49:05 AM »
You're welcome.
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