Author Topic: Avast 2015 (10.3.2225) kills Office 2013  (Read 22215 times)

0 Members and 1 Guest are viewing this topic.

Offline reelgirly

  • Newbie
  • *
  • Posts: 1
  • ey its me :D
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #15 on: August 17, 2015, 06:08:38 PM »
Same here :/

- Windows 8.1 64bit
- Avast Free 2015 (10.3.2225)
- Office 365 SBP  (15.0.4745.1001)
- latest SecurityPatches from Microsoft of August 11.

All Office 365 apps crashing repeatedly:

Code: [Select]
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-08-16T18:51:13.000000000Z" />
  <EventRecordID>66491</EventRecordID>
  <Channel>Application</Channel>
  <Computer></Computer>
  <Security />
  </System>
- <EventData>
  <Data>lync.exe</Data>
  <Data>15.0.4745.1000</Data>
  <Data>55a4bbcc</Data>
  <Data>ntdll.dll</Data>
  <Data>6.3.9600.17936</Data>
  <Data>55a68e0c</Data>
  <Data>c0000005</Data>
  <Data>00000000000cae7d</Data>
  <Data>18e8</Data>
  <Data>01d0d854839df450</Data>
  <Data>C:\Program Files\Microsoft Office 15\root\office15\lync.exe</Data>
  <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
  <Data>c39f575e-4447-11e5-834a-54ee7533517d</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

- Opened ticket and attached DebugDiag-Dump and CrashLogs

hope it will be fixed soon... :D

Edit:
- Downgraded to Avast 2015 Free to previous version 2015.10.2.2218
-> http://public.avast.com/~havel/2218/avast_free_antivirus_setup.exe

- Disabled automatic ProgramUpdates
- Reapplied saved configuration
-> All Office 365 apps working flawless again *happy*

Next:
- Waiting for a working update *smiles*
« Last Edit: August 18, 2015, 11:53:05 AM by reelgirly »

Offline moznewbie

  • Jr. Member
  • **
  • Posts: 26
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #16 on: August 18, 2015, 02:24:46 AM »
I had a similar issue with XP. None of my Microsoft programs would open. I'm curious of any previous posters in this thread were able to use Windows Media Player. I've read that if WMP is blocked from accessing the internet it causes the operating system to freeze.

Offline pduben

  • Newbie
  • *
  • Posts: 4
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #17 on: August 18, 2015, 09:26:07 AM »
Same in my computer - Win 8.1

I suggest to install last version without problem: http://public.avast.com/~havel/2218/avast_pro_antivirus_setup.exe

It helps me.

Offline bobo1

  • Poster
  • *
  • Posts: 471
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #18 on: August 18, 2015, 09:37:04 AM »
Yes can go to oldapps.com to get prevoius version of avast, you are always safe when you have an uptodate virus database. Im still on Version 2014.9.0.2021. & No issues. Just wait until a patch is out
IBM T41 INTEL CENTRINO 1.6GHZ  3. XP SP3. 1000 MB RAM. 80GB HARD DRIVE. AVAST 9. MALWAREBYTES FREE.
NEW TEST RIG FUJITSU (SCALEO) 2.8GHZ 3000MB RAM DVI HD OUT SVGA PENT 4 AVAST 9. GAMING RIG

Offline szekeres2009

  • Newbie
  • *
  • Posts: 3
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #19 on: August 18, 2015, 12:30:21 PM »
Same in my computer - Win 8.1

I suggest to install last version without problem: http://public.avast.com/~havel/2218/avast_pro_antivirus_setup.exe

It helps me.

Thank you for that, it works on Windows x64 Pro! I edited the link so I could get Internet security: "http://public.avast.com/~havel/2218/avast_internet_security_setup.exe" and I can confirm that it works great. So either that version or uninstall helps in this case. Can someone post an update if it gets fixed? I will stick to this rollback version 'till the solution arrives. Thnak you again!

Offline pduben

  • Newbie
  • *
  • Posts: 4
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #20 on: August 18, 2015, 12:59:00 PM »
Same in my computer - Win 8.1

I suggest to install last version without problem: http://public.avast.com/~havel/2218/avast_pro_antivirus_setup.exe

It helps me.

Thank you for that, it works on Windows x64 Pro! I edited the link so I could get Internet security: "http://public.avast.com/~havel/2218/avast_internet_security_setup.exe" and I can confirm that it works great. So either that version or uninstall helps in this case. Can someone post an update if it gets fixed? I will stick to this rollback version 'till the solution arrives. Thnak you again!

You're welcome. I did the same - original link was http://public.avast.com/~havel/2218/avast_free_antivirus_setup.exe and I changed it to pro. I hope Avast will repair it soon...

Offline radil

  • Avast team
  • Newbie
  • *
  • Posts: 8
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #21 on: August 20, 2015, 02:28:23 PM »
Hi guys,

can you provide me ID of your support packages?

This could be helpful for us in this situation. We'll check the situation in detail.


Please into the PM or directly to the my email - radil@avast.com.

Thanks a lot.
Jan Radil
Junior QA Engineer

Avast Team

Offline j.p.mignot

  • Newbie
  • *
  • Posts: 1
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #22 on: August 23, 2015, 09:08:26 AM »
I also met the same problem. I sent 2 weeks ago AVAST all information and error codes without answer... >:(
Right now I have had to restore my computer with an older backup (Ghost) and I locked the Avast software update (libraries can be updated)

Best regards

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45131
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #23 on: August 24, 2015, 12:55:14 AM »
Strange, I use office 2013 on almost a daily basis. Currently on Windows 10 and have no problems at all ???
Also had no problems while on Windows 8.1.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Matrix_Leader

  • Newbie
  • *
  • Posts: 18
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #24 on: August 25, 2015, 07:24:15 PM »
Strange, I use office 2013 on almost a daily basis. Currently on Windows 10 and have no problems at all ???
Also had no problems while on Windows 8.1.

Thanks for letting me know. I was just about to buy an avast! Pro license but this has turned me away

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45131
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #25 on: August 26, 2015, 12:34:34 AM »
Strange, I use office 2013 on almost a daily basis. Currently on Windows 10 and have no problems at all ???
Also had no problems while on Windows 8.1.

Thanks for letting me know. I was just about to buy an avast! Pro license but this has turned me away
Letting you know that I have NO problems certainly isn't a reason not to get Avast :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline thekochs

  • Speak Your Mind, Who minds don't matter, Who matters won't mind
  • Advanced Poster
  • **
  • Posts: 1115
  • Hapkido Blackbelt
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #26 on: August 27, 2015, 08:02:25 PM »
Perhaps promising. :)
https://forum.avast.com/index.php?topic=175474.15
Hi,

we already have fix for Outlook 2003, it will be released in  next few days. Regarding the Office 2013 issues we weren't able to reproduce it yet, but working on it.

Martin
OpenDNS + Avast Free + MBAM Premium + MBAE Free Anti-Exploit + CryptoPrevent + Windows Firewall
Avast FAQ Videos
Avast 2016 Videos
Avast Clean Un/Re-Install How-To

Offline ronabarrett

  • Newbie
  • *
  • Posts: 1
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #27 on: August 30, 2015, 09:32:14 PM »
I too have experienced 10.3.2225 killing Office 2013.

Windows 7 Pro 64-bit
Newly installed Office 2013

Just finished uploading an Avast support file

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45131
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #28 on: August 30, 2015, 10:18:43 PM »
I too have experienced 10.3.2225 killing Office 2013.

Windows 7 Pro 64-bit
Newly installed Office 2013

Just finished uploading an Avast support file
The problem was addressed in the latest beta available at:
https://forum.avast.com/index.php?topic=175753.0
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline reactorfox

  • Newbie
  • *
  • Posts: 2
Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #29 on: September 01, 2015, 10:39:38 AM »
I have Program version 10.3.2225 and when I open Office 2013 I get the error

Quote
The application was unable to start correctly (0xc0000005). Click OK to close the application

I uninstalled and reinstalled Office, still the same issue. Uninstalled Avast (while Office still installed) and it opened fine. Very frustrating having to uninstall and reinstall Avast whenever I need to use Office.

I'm on Windows 7 64-bit also