Author Topic: Avast 2015 (10.3.2225) kills Office 2013  (Read 22213 times)

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Offline LenLap

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Avast 2015 (10.3.2225) kills Office 2013
« on: August 14, 2015, 06:47:59 PM »
Hello,

Avast 2015 in version 10.3.2225 makes it impossible to use any of the Office 2013 applications (Word, Excel, Powerpoint, Outlook).
The apps just crash at startup.

Problemsignatur:
  Problemereignisname:   APPCRASH
  Anwendungsname:   OUTLOOK.EXE
  Anwendungsversion:   15.0.4745.1000
  Anwendungszeitstempel:   55a4bc83
  Fehlermodulname:   StackHash_2408
  Fehlermodulversion:   0.0.0.0
  Fehlermodulzeitstempel:   00000000
  Ausnahmecode:   c0000005 (0xc0000005)
  Ausnahmeoffset:   00000000773a0017
  Betriebsystemversion:   6.1.7601.2.1.0.256.48
  Gebietsschema-ID:   1031
  Zusatzinformation 1:   2408
  Zusatzinformation 2:   2408750e837eda6353562d171ea2d88a
  Zusatzinformation 3:   ee29
  Zusatzinformation 4:   ee29ee1583cdd30f2fe3b1680e2e7107

After uninstalling Avast in windows f8 mode with the clean tool, the apps can be used like normal.

Anyone of you have also this problem?

Regards
LenLap

Offline stibi

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #1 on: August 14, 2015, 07:09:16 PM »
Which Windows version?

Offline LenLap

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #2 on: August 14, 2015, 07:15:31 PM »
Windows 7 64bit.

Regards
LenLap

Offline LenLap

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #3 on: August 14, 2015, 07:16:24 PM »
...and the error is reproducable. Avast active - Office apps dead. Avast uninstalled. Office apps doing well.

Regards
LenLap

Offline szekeres2009

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #4 on: August 14, 2015, 10:29:19 PM »
At first I thought there is something wrong with Outlook, but I just noticed that all Office 2010 modules are affected, even the OneDrive for Business, yet regular OneDrive seems to be working fine. I just upgraded to Internet Security level of protection from beeing a free user, had I known about this, it would have been a deal breaker, so please fix this A.S.A.P.! I don't even use hardened mode, out of the box settings, reinstalled Avast and made online repair on my office installation. I use windows 10 x64 pro, and the problem is present on 2 out of 3 computers in my household with the same OS and configuration.  :(

Offline LenLap

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #5 on: August 15, 2015, 03:07:17 PM »
This problem is an ongoing problem. It needs to be checked by the guys from AVAST as soon as possible. My laptop can not be used. All office apps do not work when avast is installed.

Regards
LenLap

Offline thekochs

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #6 on: August 15, 2015, 04:08:02 PM »
It may help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33
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Offline garbagembox

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #7 on: August 15, 2015, 05:09:18 PM »
Same here.  Incompatibility with something as prominent as Microsoft Office is an obvious deal-breaker for any software application. Goodbye Avast, it was nice to know you.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   EXCEL.EXE
  Application Version:   15.0.4737.1000
  Application Timestamp:   558018bb
  Fault Module Name:   StackHash_2408
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   00000000772c0017
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   2408
  Additional Information 2:   2408750e837eda6353562d171ea2d88a
  Additional Information 3:   4494
  Additional Information 4:   4494a3920e86bc5550918d39fc38aef6


Offline garbagembox

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #8 on: August 15, 2015, 05:32:29 PM »
Oh, and just to confirm, I uninstalled Avast and now Office works without problems.

Offline szekeres2009

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #9 on: August 15, 2015, 06:07:13 PM »
It may help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33

Good idea! I also uploaded an error log file from event logs when I posted a ticket. Really hope this will be fixed soon.

Offline stubal

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #10 on: August 15, 2015, 07:04:47 PM »
I am using Windows 7 x64 with Office 2013 (15.0.4745.1001) and Avast 10.3.2225 without any problems.

Offline nonamepalmer

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #11 on: August 16, 2015, 06:04:39 AM »
Same Problem with Windows 7 64bit and Office 2013. All Apps crash at startup.
Office 2013 Repair all apps are working, after new Start von Windows all apps are crashing again.

Effect since Avast Update
« Last Edit: August 16, 2015, 06:55:00 AM by nonamepalmer »

Offline thekochs

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #12 on: August 16, 2015, 08:18:18 PM »
Same Problem with Windows 7 64bit and Office 2013. All Apps crash at startup.
Office 2013 Repair all apps are working, after new Start von Windows all apps are crashing again.

Effect since Avast Update
Since clearly not everyone is having these issues but more than one person is the way to resolve is for Avast Team to understand the common ground within these effected PCs.  Thus, it would help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33
OpenDNS + Avast Free + MBAM Premium + MBAE Free Anti-Exploit + CryptoPrevent + Windows Firewall
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Avast Clean Un/Re-Install How-To

Offline d.gilbert

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #13 on: August 16, 2015, 10:14:00 PM »
Same here, wasted hours on this over the weekend. Now using another AV package and Office 2013 works fine again, W8.1

Offline Dr. Parts

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Re: Avast 2015 (10.3.2225) kills Office 2013
« Reply #14 on: August 17, 2015, 04:05:03 PM »
I'm experiencing the same problems here as well.  Our workstations with Windows 7 Ultimate 64bit and Office 365 applications are crashing after updating to the most recent Avast program update (10.3.2225).  Only after uninstallation of Avast will resolve our Office 365 issue.  Hopefully Avast fixes this problem asap or we will be forced to switch AVs.