Author Topic: 'Online content is unavailable'  (Read 25147 times)

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twentyjazzfunkgreats@hotmail.com

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'Online content is unavailable'
« on: October 12, 2015, 04:15:36 AM »
On the interface, many categories can't be seen, including but not limited to Account, About, Store.  Any ideas as to why?

Offline Be Secure

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Re: 'Online content is unavailable'
« Reply #1 on: October 12, 2015, 04:21:48 AM »
The issue with Online content is unavailable is fixed.Now Pls try again :)
« Last Edit: October 12, 2015, 04:24:54 AM by Be Secure »
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twentyjazzfunkgreats@openmailbox.org

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Re: 'Online content is unavailable'
« Reply #2 on: October 12, 2015, 04:26:42 AM »
My gratitude for your helpfulness is greater than words can express.

OK, I've done a forum search and not found the solution you mention. 'Try again'... try what exactly?  accessing the content?  rebooting the machine?  Precision. Helps in bomb defusing instructions and nuclear powerplant user manuals.  How about you once again pull out that rainbow miracle and drop a link here?

Btw I'm running Win7 64 bit.
« Last Edit: October 12, 2015, 04:36:36 AM by avastusr »

Offline Be Secure

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Re: 'Online content is unavailable'
« Reply #3 on: October 12, 2015, 04:59:32 AM »
Ok try this Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #4 on: October 12, 2015, 07:10:15 PM »
I'm having the same issue on 3 Windows 7 SP1 laptops running AIS.  I've tried the Avast repair via Windows Control Panel to no avail.  For me, it's definitely not fixed.

Edit:
Still an issue.  The restart after a VPS update that fixed Secure DNS did not fix it.
« Last Edit: October 13, 2015, 03:03:22 PM by Gopher John »
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

twentyjazzfunkgreats@openmailbox.org

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Re: 'Online content is unavailable'
« Reply #5 on: October 14, 2015, 02:52:12 AM »
Ok try this Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

This suggested solution has not worked, unfortunately. Thank you for your effort, though.

Offline lukas.hasik

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Re: 'Online content is unavailable'
« Reply #6 on: October 14, 2015, 03:25:29 PM »
would you mind to submit support package to us - https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
It may help us to find the root cause.

We had several (units) reports about similar problem however we were not able to reproduce it. And the problem disappeared somehow before we tracked it down with the other customers...

thank you for your help
Lukas
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Offline MartinZ

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Re: 'Online content is unavailable'
« Reply #7 on: October 14, 2015, 06:14:46 PM »
It might be caused by your ISP. Can you please try it on different network?

Offline -midnight

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Re: 'Online content is unavailable'
« Reply #8 on: October 14, 2015, 06:32:33 PM »
I have no problem connecting to my account on win 8.1.

Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #9 on: October 18, 2015, 04:21:41 PM »
Lukas, sorry it took so long.  I have submitted a ticket#5556  with a support package  20151018_1407_V11M9_985150236.zip.  Hopefully, this will help.
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

twentyjazzfunkgreats@openmailbox.org

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Re: 'Online content is unavailable'
« Reply #10 on: October 25, 2015, 12:56:49 AM »
A support package has been submitted. Thanks for requesting it. I hope it helps in finding a fix.

would you mind to submit support package to us - https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
It may help us to find the root cause.

We had several (units) reports about similar problem however we were not able to reproduce it. And the problem disappeared somehow before we tracked it down with the other customers...

thank you for your help
Lukas

Offline avant-guvnor

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Re: 'Online content is unavailable'
« Reply #11 on: November 04, 2015, 11:36:47 PM »
I have just upgraded my windows 8.1 64-bit PC to Avast 2016.11.1.2241, from Avast 2015.10.4.2233. I am now getting the 'Online content is unavailable' message when I click on my account name in the Avast gui.



Please note, a repair has not fixed the problem and I was able to login to my account with the previously installed version, Avast 2015.10.4.2233.
« Last Edit: November 05, 2015, 01:23:03 PM by mville »

Offline bob3160

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Re: 'Online content is unavailable'
« Reply #12 on: November 04, 2015, 11:43:02 PM »
I have just upgraded to Avast 2016. I am now getting the 'Online content is unavailable' message when I click on my account name in the Avast gui.
Confirm:
 
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Offline avant-guvnor

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Re: 'Online content is unavailable'
« Reply #13 on: November 04, 2015, 11:57:10 PM »
OK, I have edited my previous post above re Avast 2016.11.1.2241 upgrade with a screenshot.
« Last Edit: November 05, 2015, 01:12:28 PM by mville »

Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #14 on: November 05, 2015, 01:30:42 AM »
I can also confirm that this issue is not fixed with 11.1.2241.  Avast staff stated that the support packages I submitted for AIS 2015 10.4.2233 contained no indication of the problem.  This leads me to think that it is a Avast server problem.
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner