Author Topic: 'Online content is unavailable'  (Read 25209 times)

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Offline avant-guvnor

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Re: 'Online content is unavailable'
« Reply #15 on: November 05, 2015, 12:37:48 PM »
I can also confirm that this issue is not fixed with 11.1.2241.  Avast staff stated that the support packages I submitted for AIS 2015 10.4.2233 contained no indication of the problem.  This leads me to think that it is a Avast server problem.

Agreed. I have just upgraded another windows 8.1 64-bit PC on my home network to Avast 2016.11.1.2241, from Avast 2015.10.4.2233.

This PC has a different error:



To confirm, Repair does NOT fix this issue, so I believe the problem is with the Avast servers/databases.
« Last Edit: November 05, 2015, 01:21:57 PM by mville »

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Re: 'Online content is unavailable'
« Reply #16 on: November 20, 2015, 12:35:03 PM »
Same thing. Cannot log in, but on another PC it is logged in. The pop up has stopped coming but still cannot log into account from within avast user interface.

Offline bob3160

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Re: 'Online content is unavailable'
« Reply #17 on: November 21, 2015, 01:39:51 AM »
Same thing. Cannot log in, but on another PC it is logged in. The pop up has stopped coming but still cannot log into account from within avast user interface.

No problem here. Hopefully your problem is also resolved. :)
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Offline Rednose

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Re: 'Online content is unavailable'
« Reply #18 on: November 21, 2015, 02:21:58 AM »
Hi guys :)

This issue can also be caused by using the MVPS-HOSTS file, as Asyn once pointed out to me.
Simply disabling the MVPS-HOSTS file temporary, to log in from the Avast GUI, solves it than.

Greetz, Red.

« Last Edit: November 22, 2015, 12:19:24 AM by Rednose »
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #19 on: November 21, 2015, 09:25:34 PM »
Hi guys :)

This issue can also be caused by using the MVPS-HOSTS file, as Asyn once pointied out to me.
Simply disabling the MVPS-HOSTS file temporary, to log in from the Avast GUI, solves it than.

Greetz, Red.

I've had this problem for several weeks.  I use the MVPS host file.  I tried this fix on my 3 laptops which had the issue, with success.  Even after toggling hosts file back to active and doing an ipconfig /flushdns and restarting the machines, I am now able to access my.avast.com account thru the AvastUI again.  Thanks for reposting this.  I had a ticket with a support package open with Avast.  I've now contacted them with this information.

On a side note, on the Security tab of myavast instead of showing the VPS status it shows 353444096 on my 3 laptops.  On my 3 android devices, it correctly shows 151121-0.
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Offline Lisandro

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Re: 'Online content is unavailable'
« Reply #20 on: November 21, 2015, 09:58:22 PM »
This issue can also be caused by using the MVPS-HOSTS file, as Asyn once pointied out to me.
Simply disabling the MVPS-HOSTS file temporary, to log in from the Avast GUI, solves it than.
I use HostsMan and MVPS also. It would be easier for me to know which specific IPs I need to set in the white list of HostsMan.
Can you share this info here?
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Offline Rednose

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Re: 'Online content is unavailable'
« Reply #21 on: November 22, 2015, 12:28:35 AM »
Hi Lasandro :)

I don't know the answer to your question, but maybe Asyn can help us.
I have send a pm.

Greetz, Red.
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #22 on: November 22, 2015, 01:09:52 AM »
I asked the same question in my latest response to my ticket.  Hopefully, we will get an answer.  I did a search in the hosts file for avast and found none.
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Offline Lisandro

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Re: 'Online content is unavailable'
« Reply #23 on: November 22, 2015, 02:20:12 AM »
I asked the same question in my latest response to my ticket.  Hopefully, we will get an answer.  I did a search in the hosts file for avast and found none.
Well, I won't expect an Avast server... If it is being blocked by MVPS it should be an ad/sales server or something related...
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Offline Rednose

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Re: 'Online content is unavailable'
« Reply #24 on: November 22, 2015, 02:37:42 AM »
My guess is, that it will be related to the Facebook or Google login.

Greetz, Red.
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #25 on: November 22, 2015, 03:43:16 AM »
I use neither Google or Facebook for login.  If that is it, then it is coincidental for me and I was just collateral damage.  That's possible, I guess.
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Offline Rednose

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Re: 'Online content is unavailable'
« Reply #26 on: November 22, 2015, 04:01:42 AM »
I don't use Google or Facebook login options myself either, but that is not the point.
If those options are blocked by MVPS, it could block the whole login process.
At least, that is my theory.

Greetz, Red.
« Last Edit: November 22, 2015, 04:07:55 AM by Rednose »
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Offline Asyn

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Re: 'Online content is unavailable'
« Reply #27 on: November 22, 2015, 08:11:33 AM »
I don't know the answer to your question, but maybe Asyn can help us.
I have send a pm.
Hi guys, I only know that MVPS HOSTS file can interfere.
No idea which IPs need to be whitelisted, though. Sorry.
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Offline lakrsrool

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Re: 'Online content is unavailable'
« Reply #28 on: November 22, 2015, 09:23:57 AM »
I have no problem connecting to my account on win 8.1.

I am connecting to the account successfully on WIN7, however I did notice it appears to take two search attempts, that is the account window clears and searches again before connecting apparently (something I haven't seen before).  Tried it twice and got the same behavior, but it IS connecting.
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Offline -midnight

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Re: 'Online content is unavailable'
« Reply #29 on: November 22, 2015, 01:14:59 PM »
I still have no problem connecting to my account on win 8.1.  Also no problem on win 7.