Everything was humming along beautifully. A popup notified me of an update, so I ran it. Immediately after I could no longer connect my PC to my network (in my office). I NEVER had that problem until the update ran. I called for support (I have had the paid version for 2 years), and a tech rep politely scanned my PC and in 2 minutes informed me that "my pc had not updated Avast for 2 years (not true!), I had someone else controlling my pc , but it's "not a virus, exactly", (NOT TRUE!), I could not have any other malware or Panda on my pc (Neither was running!), and I needed a professionally trained tech to clean my pc up", for $120 one time or $180 for a year. WHAT?!?!?!
I paid for this version, I had no issues until the update, clearly the update changed some sort of internal setting not allowing me to reconfigure my network settings, and I cannot connect to my network at all. Yet I am told I would have tech support when I bought this software. NO one said I had to pay MORE. To fix an issue THEY created. And then tried to scam me into purchasing tech help. Really Avast?!?! The language used by your techie was what I heard when my wife told me "Microsoft" called and said she had a virus and they could clear it for $250!!
So now I am left with a huge problem and I am going to have to pay to clear it?
![Huh ???](https://forum.avast.com/Smileys/default/huh.gif)
Is there anyone on this forum that can help me restore my computer to function properly with my network again??
Thank you if there is -
Rand