Everything was humming along beautifully. A popup notified me of an update, so I ran it. Immediately after I could no longer connect my PC to my network (in my office). I NEVER had that problem until the update ran. I called for support (I have had the paid version for 2 years), and a tech rep politely scanned my PC and in 2 minutes informed me that "my pc had not updated Avast for 2 years (not true!), I had someone else controlling my pc , but it's "not a virus, exactly", (NOT TRUE!), I could not have any other malware or Panda on my pc (Neither was running!), and I needed a professionally trained tech to clean my pc up", for $120 one time or $180 for a year. WHAT?!?!?!
I paid for this version, I had no issues until the update, clearly the update changed some sort of internal setting not allowing me to reconfigure my network settings, and I cannot connect to my network at all. Yet I am told I would have tech support when I bought this software. NO one said I had to pay MORE. To fix an issue THEY created. And then tried to scam me into purchasing tech help. Really Avast?!?! The language used by your techie was what I heard when my wife told me "Microsoft" called and said she had a virus and they could clear it for $250!!
So now I am left with a huge problem and I am going to have to pay to clear it?
Is there anyone on this forum that can help me restore my computer to function properly with my network again??
Thank you if there is -
Rand