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Author Topic: LICENCE & ACTIVATION CODE  (Read 2615 times)

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LICENCE & ACTIVATION CODE
« on: May 12, 2016, 03:49:47 PM »
Hi,  I have just signed up to the Forum wanting some help with the Licence and Activation Code.  I purchased an upgrade of Avast Premium for my computer today Thursday 12th May.   Unfortunately Digital River made a mistake with my Email address consequently I didn't receive the information.  I have Emailed Digital River explaining what has happened and requested them to re-send the information to the correct Email address which I included in my Email. Up to now I haven't had a reply from them.  I have also contacted avast.com/support explained the problem and had no response from them either.  Has anyone got any suggestions on how to put right this mistake and get the licence and code re-sent to me.  Cheers David h
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Offline Pondus

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Re: LICENCE & ACTIVATION CODE
« Reply #1 on: May 12, 2016, 03:56:53 PM »
Quote
I have also contacted avast.com/support explained the problem and had no response from them either.
When did you contact avast? .... a reply may take 10 business days

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Offline bob3160

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Re: LICENCE & ACTIVATION CODE
« Reply #2 on: May 15, 2016, 11:04:13 PM »
Post your Support ticket # here and we'll try to expedite the matter.
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Offline Eddy

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Re: LICENCE & ACTIVATION CODE
« Reply #3 on: May 15, 2016, 11:10:17 PM »
Not Digital River made a mistake with the email.
« Last Edit: May 15, 2016, 11:50:18 PM by lukas.hasik »
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Offline bob3160

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Re: LICENCE & ACTIVATION CODE
« Reply #4 on: May 15, 2016, 11:14:28 PM »
Quote from: Eddy on May 15, 2016, 11:10:17 PM
Not Digital River made a mistake with the email.
It is you who did.
Does it really matter ??? The problem is the same either way. :)
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