Author Topic: BSOD - aswrvrt.sys hangs on safe mode  (Read 4466 times)

0 Members and 1 Guest are viewing this topic.

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
BSOD - aswrvrt.sys hangs on safe mode
« on: November 06, 2016, 05:00:15 PM »
Hi,

Few months ago I reinstalled OS on my laptop and installed Avast and had a BSOD with unmountable boot volume, tried to fix it, got nowhere, moved houses and forgot about it. Now I dusted of the old laptop and having a second attempt to fix it, when trying to get into a Safe mode it get's stuck on aswrvrt.sys and shows BSOD, running Windows Repair just bring up the Winows background with working cursor and that's it. Not sure what to do next.

Cheers

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31305
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #1 on: November 06, 2016, 05:09:30 PM »
https://forum.avast.com/index.php?topic=53253.0

Scroll down to "If you cannot  Boot the computer"

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #2 on: November 06, 2016, 05:12:37 PM »
Thanks for the link Eddy but I have a 64bit system :(

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31305
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #3 on: November 06, 2016, 05:20:42 PM »
Use Rufus instead > https://rufus.akeo.ie/

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #4 on: November 06, 2016, 05:51:32 PM »
I got Rufus onto a USB stick and set the laptop to boot from external device, whacked the usb in and it's not getting picked up, I get an option to launch Windows Repair or start normally and in both cases it doesn't work

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31305
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #5 on: November 06, 2016, 05:57:25 PM »
You must not put Rufus on a stick but use it to create a bootable device.

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #6 on: November 11, 2016, 07:03:57 PM »
Sorry for a later reply, was snowed in with work, got a blank CD and when I open Rufus I got all options blank.... am I missing something? where can I get the file image?


Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #7 on: November 11, 2016, 07:12:59 PM »
ok nvm my bad, was making a really silly mistake....

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #8 on: November 12, 2016, 06:03:08 PM »
Ok so I got Rufus but cannot get a Windows iso file, Microsoft doesn't want to accept the laptop's licence key and the FRST tool doesn't want to run in DOS mode, what should I do next?

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31305
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #9 on: November 12, 2016, 06:40:12 PM »
You can use the media creation tool to create a ISO of Windows 10 > https://www.microsoft.com/software-download/windows10
If you got a key for it, it should work.

And for Windows 7 > https://www.microsoft.com/en-us/software-download/windows7
« Last Edit: November 12, 2016, 06:45:48 PM by Eddy »

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #10 on: November 12, 2016, 08:51:27 PM »
cheers, got it mounted onto a usb via Rufus, so far it booted up and stays on the blue/purpleish screen for the past 5 minutes..... doubt it's normal, although the HDD light keeps on flashing

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #11 on: November 12, 2016, 08:58:02 PM »
should've mentioned it before, but when I was trying to boot in safe mode before, it was getting stuck on the following file: aswrvrt.sys which then caused another restart

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #12 on: November 12, 2016, 09:59:37 PM »
The WIndows 7 link doesn't work, when entering my laptops licence key it refuses to progress and informs about contacting the laptops manufacturer to obtain the recovery disk

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31305
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #13 on: November 12, 2016, 10:30:07 PM »
I would say perform a factory restore.

Offline foxcodes

  • Newbie
  • *
  • Posts: 15
Re: BSOD - aswrvrt.sys hangs on safe mode
« Reply #14 on: November 12, 2016, 11:22:08 PM »
Factory restore hangs as well, VAIO Care Rescure doesn't a single bit when it's starting