Author Topic: How long does it take to get a refund?  (Read 4820 times)

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Offline astranime

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How long does it take to get a refund?
« on: January 19, 2017, 02:40:14 AM »
Ok so the story is...I bought Avast Cleanup a year ago and paid 89 $ pesos from Argentina or something like that.
But now the renewal comes and it charges me 40 U$S US Dollars.

So i send a ticket a week ago...
No one answer yet...(i find that to be another good reason to ask for a refund).

Sooo usually how much time does it take? In the page said that the request had to be done in up to 15 days from the purchase.
Am i going to get an answer 10 days from now saying "Sorry but your time to ask for a refund expired"

I guess this is the ticket number #669519, just in case.

Offline Asyn

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Re: How long does it take to get a refund?
« Reply #1 on: January 19, 2017, 07:25:17 AM »
Hi, I reported it for you.
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: How long does it take to get a refund?
« Reply #2 on: January 19, 2017, 10:34:41 AM »
It doesn't matter when avast responds.
The date of submitting the ticket is what matters.
If you submitted it within the 15 days, it will be handled and if you are entitled for a refund you will get it.

Online DavidR

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Re: How long does it take to get a refund?
« Reply #3 on: January 19, 2017, 11:34:35 AM »
It doesn't matter when avast responds.
The date of submitting the ticket is what matters.
If you submitted it within the 15 days, it will be handled and if you are entitled for a refund you will get it.

I though the time frame was up to 30 days to request a refund, unless that is only for the primary anti-virus products.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: How long does it take to get a refund?
« Reply #4 on: January 19, 2017, 11:44:02 AM »
Time frame for CleanUp and Secureline are different from the av.

Online DavidR

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Re: How long does it take to get a refund?
« Reply #5 on: January 19, 2017, 02:38:09 PM »
Time frame for CleanUp and Secureline are different from the av.

That really isn't good, I feel any product that you purchase for a year really should be 30 days.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: How long does it take to get a refund?
« Reply #6 on: January 19, 2017, 02:49:42 PM »
Secureline can be per month.

Offline astranime

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Re: How long does it take to get a refund?
« Reply #7 on: January 25, 2017, 04:31:51 AM »
Thanks for the answers,
Looks like i they finally gave me a refund =D

Sooo yep, Problem solved!!!

Online DavidR

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Re: How long does it take to get a refund?
« Reply #8 on: January 25, 2017, 10:53:25 AM »
Good to hear.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security