Author Topic: Avast UI Failed to Load (AV service is not responding) (Read 39654 times)

bob3160 · « **Reply #45 on:** August 03, 2017, 12:03:13 AM »

The best way to help is by submitting a support file using the Avast Support Tool: https://www.avast.com/faq.php?article=AVKB33

Charvin · « **Reply #46 on:** August 03, 2017, 09:49:19 AM »

Well, seems like the issue is spreading. Well Again just a few mins ago i thought of trying out the internet security trial for 20 days since it also said that it will return to free av after the trial so went out and checked it, it told to restart and well. Ended up with the same thing. This is becoming extremely frustrating to me to deal with this issue as this is a clean installation it happened in the same one but luckily i got it to work by clicking on restart service the last time. It had failed and avast as a provider has failed for me as well but i still hope that the next update will provide a stable UI. and i have no clue about what product to use now either.

Kaspersky free is to aggressive the cloud thing just removes everything it feels is bad..
Comodo Cloud AV is ok but it takes a lot of time to scan and shows lots of popups.
Bitdefender Free is not full enough does not seems to have the pack.
Avira has that additional launcher thing which is so damn irritating to have. avira connect yew.

and the pure habit of using avast since 2007 is what's still keeping me here.

REDACTED · « **Reply #47 on:** November 26, 2017, 05:43:58 PM »

having the same problem avast ui constantly crashes, fresh install on a clean win10 install
have uninstalled and reinstalled a couple of times and no change. program version 17.8.2318

Asyn · « **Reply #48 on:** November 26, 2017, 05:47:02 PM »

Quote from: sgregg1 on November 26, 2017, 05:43:58 PM

having the same problem avast ui constantly crashes, fresh install on a clean win10 install
have uninstalled and reinstalled a couple of times and no change. program version 17.8.2318

-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

REDACTED · « **Reply #49 on:** June 20, 2018, 12:07:50 AM »

Has there been no remedy for this problem?

I've been looking all over the internet for a solution.

I've tried it all- Repairing Avast, Reinstalling, turning on Terminal Services and BITS to run automatically...

I'm on XP Service Pack 3.

This is driving me nuts! Every 10 minutes.. Avast UI is down!

Can someone from Avast address this?!

bob3160 · « **Reply #50 on:** June 20, 2018, 01:15:12 AM »

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

REDACTED · « **Reply #51 on:** June 20, 2018, 01:43:14 AM »

Thanks for the reply Bob3160.

I've done the clean install several times.

The "Avast is down" message with the red X always returns.

But, I do notice now that when I do the clean install, I get a message saying that Malwarebytes is incompatible with Avast. I don't know when this started because I have been using the two together for years. So I put the exclusions for Malwarebytes under the "Components" section of Avast. It does no good. I still get the "Avast is down" message every 10 minutes.

Asyn · « **Reply #52 on:** June 20, 2018, 04:28:50 AM »

You could try the latest beta: https://forum.avast.com/index.php?board=15

bob3160 · « **Reply #53 on:** June 20, 2018, 01:42:48 PM »

Quote from: GreenBud on June 20, 2018, 01:43:14 AM

Thanks for the reply Bob3160.

I've done the clean install several times.

The "Avast is down" message with the red X always returns.

But, I do notice now that when I do the clean install, I get a message saying that Malwarebytes is incompatible with Avast. I don't know when this started because I have been using the two together for years. So I put the exclusions for Malwarebytes under the "Components" section of Avast. It does no good. I still get the "Avast is down" message every 10 minutes.and it really doesn't catch anything that Avast

I personally no longer use Malwarebytes simply because it's become a system hog and really doesn't catch anything that Avast doesn't already catch. Avast not only protects you from "virus" but protects you from all Malware.

REDACTED · « **Reply #54 on:** June 20, 2018, 05:16:46 PM »

But many people use other software for anti-malware. I don't understand why Avast is now saying that it is incompatible with Malwarebytes every time I reinstall. When did this happen? Like I said, I've been using them together for a long time.

This "Avast UI failed to load" is really frustrating. It constantly freezes the computer and you have to stop what you are doing and restart the service. After searching the internet and never finding a solution, I had to join the forum. I've used Avast for years with no problem, but this thing is beyond annoying. It's difficult to get anything accomplished when you have to stop every 10 minutes.

I just received the update from Avast for the new version. I'll see what happens.

Asyn · « **Reply #55 on:** June 20, 2018, 06:36:02 PM »

Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

REDACTED · « **Reply #56 on:** June 20, 2018, 07:09:18 PM »

Asyn:

I put in all of those exclusions for Malwarebytes.

I just updated the definitions for the new version of Avast.

Shortly after, I got the red X saying "UI failed to load".

This is infuriating. I guess it will just be another day where I have to restart and operate in Safe Mode, because I can't deal with this today.

jenniferl · « **Reply #57 on:** June 20, 2018, 09:05:08 PM »

If you're running Malwarebytes Pro, it contains an antivirus program that conflicts with the Avast software.

REDACTED · « **Reply #58 on:** June 21, 2018, 12:10:36 AM »

Thanks for the reply Jenniferl.

I'm using the free version of Malwarebytes Premium. I've been using the same versions of Malwarebytes and Avast for years. The first message I got about them being incompatible was during a recent reinstall of Avast. I had never seen that before.

bob3160 · « **Reply #59 on:** June 21, 2018, 01:04:08 AM »

Quote from: GreenBud on June 21, 2018, 12:10:36 AM

Thanks for the reply Jenniferl.

I'm using the free version of Malwarebytes Premium. I've been using the same versions of Malwarebytes and Avast for years. The first message I got about them being incompatible was during a recent reinstall of Avast. I had never seen that before.

If you're using the Premium version than it's a trial of the paid version.

Author Topic: Avast UI Failed to Load (AV service is not responding) (Read 39654 times)

bob3160

Re: Avast UI Failed to Load (AV service is not responding)

Charvin

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REDACTED

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Asyn

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bob3160

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Asyn

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bob3160

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Asyn

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jenniferl

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bob3160

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