Author Topic: Software Start up problem  (Read 416 times)

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Offline mkonstantinidis

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Software Start up problem
« on: August 26, 2017, 02:27:37 PM »
Hello guys,

I have Premier version installed since a month. My problem right now is that another software which I use produces an error from time to time! That means that sometime the software works properly but some other time not! I realized that Avast Premier was the problem because when I tried the exclusion mode for this software then it worked for a while. But when i restarted it then again the same problem. I need every time to go to exclusion mode (for file path, Cyber Capture, Hardened mode all together!) nevertheless that already had been done for this software. When I used the Internet security version I didn t have that problem! The error that the software produces is:  .... The application Toolbook stop working. The program stopped working because of a problem. Windows will shut down the program and will inform you for any available solution...
I believe that avast thinks that  TB90RUN.EXE which is an executable file of the software prevents the start up. I already add this exe to exclusion but the problem still remains.

Finally is Avast Premier the problem or something else?         

Offline Asyn

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Re: Software Start up problem
« Reply #1 on: August 26, 2017, 04:35:10 PM »
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
Win 8.1 [x64] - Avast PremSec 20.1.2397.Beta#4 [UI.460] - CC 5.63 - EEK - Firefox ESR 68.5 [NS/AOS/uBO/PB] - TB 68.5 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0