Author Topic: Avast cleanup cancelation  (Read 1935 times)

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Offline Luis336

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Avast cleanup cancelation
« on: September 10, 2017, 04:19:25 PM »
I want to cancel my auto renewal but it wont let me I keep getting this

! We're sorry, we couldn't cancel your Auto-renewal subscription


 someone help

Offline Asyn

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Re: Avast cleanup cancelation
« Reply #1 on: September 10, 2017, 04:35:38 PM »
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ruggermax

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Re: Avast cleanup cancelation
« Reply #2 on: September 19, 2017, 02:59:36 PM »
the link give you this info.......
"For instructions to disable auto-renewal of your Avast software subscription, refer to one of the following articles according to the distributor you purchased the subscription from:

Disabling the automatic renewal service for Avast orders distributed by Digital River
Disabling the automatic renewal service for Avast orders distributed by Nexway
If your order was processed by Allsoft (Softline Group company), contact Allsoft directly to cancel auto-renewal."

HOW DO I KNOW WHO THE AUTO RENEW IS WITH.....WHY CAN AVAST NOT STOP THE RENEWAL....I AM SORRY I TRIED THE CLEAN UP.....AND I DO NOT WANT TO RENEW IT...IT SEEMS AVAST HAS THERE OWN PROBLEMS WITH THEIR SOFTWARE....HOW DO WE KNOW IF AVAST PREMIUM HAS A BACKDOOR?....


Offline Eddy

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Re: Avast cleanup cancelation
« Reply #3 on: September 19, 2017, 04:51:07 PM »
Look at your administration to see who processed the payment.

avast can and will cancel the auto-renewal if you ask them to do so.

The backdoor was not in software from avast as they didn't owned Piriform when CCleaner was compromised.

Offline Yamara Melo

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Re: Avast cleanup cancelation
« Reply #4 on: September 20, 2017, 02:33:48 PM »
Não quero renovar, tirei o automatico mais veio um email dizendo que foi renovado, hoje tirei de novo, por favor, não quero e não posso financeiramente
pedido 41839861300

Offline Asyn

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Re: Avast cleanup cancelation
« Reply #5 on: September 20, 2017, 02:37:08 PM »
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Avast cleanup cancelation
« Reply #6 on: September 20, 2017, 02:40:44 PM »
For the answer/solution, see reply #1