Author Topic: SWCUEngine.log on C:\ since Windows 10 update 1709  (Read 8501 times)

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Offline Dominique103

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SWCUEngine.log on C:\ since Windows 10 update 1709
« on: November 12, 2017, 04:43:08 PM »
Hello,
Since I updated Windows 10 to update to 1709 the SWCUEngine.log is now created on the C:\ instead of C:\ProgramData\AVAST Software\Avast\log\
I am using the latest version of Avast Free Antivirus  17.8.2318 (Build 17.8.3705.0)
What can I do ?
Thank you.

Offline bob3160

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #1 on: November 12, 2017, 05:25:25 PM »
I can confirm that and am reporting it to the developers.
« Last Edit: November 12, 2017, 05:29:44 PM by bob3160 »
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Offline zokopa

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #2 on: November 18, 2017, 12:30:31 PM »
Same situation here, latest versin 1709 of Windows 10 Pro x64 (OS Build 16299.64).

SWCUEngine.log file appers on root of partition where Avast is installed (C: in my case), and can't be opened and also can't be delete. Avast is holding write lock on file.


Offline bob3160

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #3 on: November 18, 2017, 03:45:26 PM »
Same situation here, latest versin 1709 of Windows 10 Pro x64 (OS Build 16299.64).

SWCUEngine.log file appers on root of partition where Avast is installed (C: in my case), and can't be opened and also can't be delete. Avast is holding write lock on file.
Avast self protection is likely protecting the file.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jrm2

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #4 on: November 21, 2017, 06:28:44 PM »
I have the same issue but you can copy it and then read the copy.

Offline yurlow69mail2013

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #5 on: November 29, 2017, 06:43:04 PM »
Was the problem resolved?

Offline jrm2

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #6 on: November 29, 2017, 11:50:23 PM »
As well as copying the file, I can delete it occasionally but I can't see any pattern in this. There is really no point in deleting it because it comes back the next day. It's presence is harmless but irritating!  >:(

Offline yurlow69mail2013

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #7 on: November 30, 2017, 03:13:35 PM »
Really, annoying ...

Offline bob3160

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #8 on: November 30, 2017, 03:50:11 PM »
I've reported this to Avast on the Developers Channel.


When I get an answer, you'll have an answer. :)

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Offline yurlow69mail2013

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #9 on: December 01, 2017, 04:42:24 AM »
Thank you!

Offline bob3160

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #10 on: December 01, 2017, 02:43:44 PM »
Thank you!
Here's what I've been told so far:
"Hi! SWCUEngine.log is written by Software Cleanup Engine which is used for Cleanup and Game Mode.
Error 3004 means that requesting additional information from backend failed.
Why it is located in C:\ is probably related to wrong initialized Engine instance.
We are currently investigating that. I will let you know as soon as I have more information."
When I know more, so will you. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline yurlow69mail2013

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #11 on: December 01, 2017, 08:40:57 PM »
Thanks again!

Offline bob3160

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #12 on: December 01, 2017, 09:49:54 PM »
Problem was resolved with the last VPS update.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline yurlow69mail2013

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #13 on: December 01, 2017, 10:20:55 PM »
Does not want to be updated ...

Offline bob3160

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Re: SWCUEngine.log on C:\ since Windows 10 update 1709
« Reply #14 on: December 01, 2017, 10:24:48 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq