Author Topic: how do i retrieve lost files deleted by avast cleanup premium in download folder  (Read 31307 times)

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Offline alpharitto

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I too am quite angry as I have kept receiving messages and the other day and email to try avast premium clean for a 30 day trial and when I did and used it my PC lost or effected a number of applications and files and that is after using the UNDO button. It really has me fried most especially because this forum is the only way to contact avast regarding even there paid product apparently you subscribe to their paid live support. But when it is their product causing the problem why should I pay them the fix their ..now my problem. I should have known that any company thinking they have a safe solution to properly removing unnecessary registry files are just playing games with the public and of course avast is not alone in this. I have used their free and paid service for an extended period and most of it seem to function either will or adequately but this is enough for me to start looking for something more open to solving its program short comings. I should have created a system restore but foolishly assumed their undo did that either though window or through its own programming but it did not. I have cancelled the premium cleanup trial but still remain with the aftermath of its plunder. Notepad++ Malwarebytes FileZilla
avast are not interested in helping us recover our files, angry beyond belief over this and will stick to kaspersky and crapcleaner from now on... shame I paid for this crap service.
« Last Edit: December 07, 2018, 09:20:04 PM by alpharitto »

Offline DavidR

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I too am quite angry as I have kept receiving messages and the other day and email to try avast premium clean for a 30 day trial and when I did and used it my PC lost or effected a number of applications and files and that is after using the UNDO button. It really has me fried most especially because this forum is the only way to contact avast regarding even there paid product apparently you subscribe to their paid live support. But when it is their product causing the problem why should I pay them the fix their ..now my problem. I should have known that any company thinking they have a safe solution to properly removing unnecessary registry files are just playing games with the public and of course avast is not alone in this. I have used their free and paid service for an extended period and most of it seem to function either will or adequately but this is enough for me to start looking for something more open to solving its program short comings. I should have created a system restore but foolishly assumed their undo did that either though window or through its own programming but it did not. I have cancelled the premium cleanup trial but still remain with the aftermath of its plunder.
avast are not interested in helping us recover our files, angry beyond belief over this and will stick to kaspersky and crapcleaner from now on... shame I paid for this crap service.

Why didn't you start your own new topic seeking help ?
Instead of leaping into other having a whinge, that is hardly going to help them.

You do know that CCleaner is now a part of Avast Software ;)
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Offline gingkoboy

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does anyone know if avast moves files out of the download folder for deletion?  and if "yes" where?  I've used various undelete software & have found other recoverable files but none that were deleted by avast.  this prompts me to wonder whether I should be looking elsewhere for the deleted files?  I've done many searches for deleted files in my download folder & recycle bin.

Offline DavidR

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If you choose to delete a file that has been detected, then it is gone, it doesn't get sent anywhere.

Deletion is never a good first option, you have none left.

The best course of action would be to 'move' then to the virus chest.  Here they could be periodically be rescanned if they are no longer detected (Possible false positive on first detection) then you can restore them to the original location.

Of course you could always restore the file from your backups, you do do regular backups !
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Offline gingkoboy

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DavidR your comments are not helpful & coming across as a bit condescending.

Offline DavidR

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I can't help you recover files that are deleted by avast they are gone, it is as simple as that.  This whole topic basically confirms that, if you read it all.

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Offline bob3160

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@ gingkoboy.
Sorry that both David and I are perceived as condescending.
Unfortunately we can only supply you with the facts even if it's not what you are hoping to hear.
Unless you've created a backup prior to the deletion, the files are permanently deleted.
It is what you asked Avast to do.

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Offline gingkoboy

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DavidR & bob3160: 
both of you post prolifically in this forum.  so I have read all the posts in this thread.  neither of you have addressed my concern/question(s).  files are not just gone when deleted.  that's why there are so many undelete software out there.  one may have the chance at undeleting file(s) if they haven't been overwritten & the condition of the file(s) are still good.  also telling me and others we're screwed if we didn't do backups?  seriously?  we are passed that & asking for help from those who have the eyes to read & ability to respond to our concerns.  repeatedly telling people "well you deleted it so it's your fault" is annoying & certainly not productive. 

bob3160:
you appear to be in denial that avast screwed up this part of their premium offering.  people like myself and others clicked the green RESOLVE button offered by avast cleanup premium & the screen did not indicate that files would be deleted from the download folder.  the only indication was that "system junk" would be deleted.  the fact that avast decided to include all our download folder files in their "system junk" without explaining that to us is their bad.  there are other forums out there where people have posted this exact problem.

earlier in this thread stellarman, an avast team Sr. member posted "This is definitely a flaw in the user experience and we are now working heavily on getting it fixed."- it'd be nice if an avast member responded to my concerns answering whether files were moved out of the download folder for deletion & if so where? & whether the files deleted by premium cleanup were deleted permanently like a file shredder?  because if that's what happened then of course there is no recovery.


Offline bob3160

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https://forum.avast.com/index.php?topic=210783.msg1483951#msg1483951
I've already stated that I'm aware of the fact that since it's not the answer you are hopin for, it doesn't make you happy.
The Windows cleanup tool also selects the Downloads folder as an item to empty. Again it's up to the user to know what is being deleted before
pushing that delete button.
I'm also the person that alerted the developers to the fact that the files in the downloads folder are selected by default and
voiced my dislike to using such a default option.
Till this is addressed by Avast, you need to exercise caution.

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Offline Static_Syn

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I know I am resurrecting an old thread, but has Avast fixed this? If not I will just take care of anything I think could be an issues myself.

Offline Stellarman

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I know I am resurrecting an old thread, but has Avast fixed this? If not I will just take care of anything I think could be an issues myself.

Hi,

we've added a warning dialog which informs the user that he is about to the the potentially dangerous operation which cannot be reverted.
At the end of the day it's up to every single user to decide whether he/she wants to clean the Downloads folder to save the space or not.
Even if you don't clean it, it might be still interesting to see how much space it occupies on your hard drive so you can perhaps go through the files you have there and delete just those which are not relevant anymore.

Since we cannot think of any other way how to fix this apart from removing this particular location from our scan we consider this issue as resolved.

Thank you.

Offline bob3160

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Some time ago, I took a closer look at my Downloads folder and noticed that over the years,
it had grown to an enormous size of over 83.3 Gig.

Much of what was in that folder wasn't really anything I wanted to totally loose but,
it also didn't really need to reside on my computers hard drive.
I copied that Downloads folder onto an external HD so that the files were still something I could access.
Once the folder had been copied, I was now able to delete the content from my C drive and, whenever
I discovered something that I needed, I could simply access it via that external drive or, some items that I use more frequently,
wound up back on my C drive.
Currently, the Downloads folder is a bit more manageable. :)
« Last Edit: June 07, 2019, 01:43:58 PM by bob3160 »
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Offline Stellarman

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Some time ago, I took a closer look at my Downloads folder and noticed that over the years,
it had grown to an enormous size of over 83.3 Gig.

Much of what was in that folder wasn't really anything I wanted to totally loose but,
it also didn't really need to reside on my computers hard drive.
I copied that Downloads folder onto an external HD so that the files were still something I could access.
Once the folder had been copied, I was now able to delete the content from my C drive and, whenever
I discovered something that I needed, I could simply access it via that external drive or, some items that I use more frequently,
wound up back on my C drive.
Currently, the Downloads folder is a bit more manageable. :)


Thanks for the tip!

We were also thinking about how to automate the selection process of files and folders which might not be needed by the user but it is very difficult to find the right algorithm and we don't want to risk any false positives there after the poor design we did at the very beginning when we introduced this folder into the Disk Cleaner feature.
But since this folder typically (your case is actually a very good example) includes a LOT of data which might not be relevant anymore to the user we think it is fair to mention it in the list of items you could potentially clean to get some space. Combined with the warning dialog it is up to everyone to decide whether he/she wants to take the risk and delete the whole folder once for all or dig deeper into it and find himself/herself what to delete and what to keep there.

Thank you.

Offline DavidR

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Some time ago, I took a closer look at my Downloads folder and noticed that over the years,
it had grown to an enormous size of over 83.3 Gig.
<snip quote and images>

My downloads folder has grown to a massive 3.75MB (not GB) as I have always practised when what has been downloaded is dealt with, installed/updated, etc.  I have always copied it to a secondary drive I also copy it to a 8GB USB thumb drive and that keeps multiple copies of program installation files.

So no real chance of losing anything, not to mention my weekly drive image backups to a secondary/external HDD.
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Offline trydoubtingme

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DO NOT USE AVAST CLEANUP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I decided to try the Avast clean up premium, thinking it will remove hidden spam and malware. However, it removed EVERYTHING! including important files and restore points including personal data that will forever change my life. I tried speaking with tech support to see if i can retrieve the files back, but i was told there is no way to do that once the cleanup deletes them. Why in the world would you even have photos and videos included to begin with!. I have been using avast since the day of release, and i feel so stupid for deciding to give the cleanup a try because it deleted family photos and videos which now are lost forever. I feel like my house burned down with half of my memories gone. After being a loyal member of avast for over a decade, i am now strongly considering to completely remove avast.