Author Topic: Latest Free Avast Mail Add-in causing Outlook 2016 to close.  (Read 10170 times)

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Offline Steve430

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #15 on: December 22, 2017, 11:53:47 AM »
Has anybody heard from Avast regarding a fix for this?

Offline kolar

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #16 on: December 22, 2017, 01:38:53 PM »
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.

Thank you for your quick response.

I have checked in Options, Advanced, Other and Troubleshooting Logging is not selected.

Do not have that enabled and still crashes outlook, you need another workaround

I see now, it is affected always. I will fix it asap.

Offline info1776

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #17 on: December 22, 2017, 03:16:08 PM »
For the records, I have the same issue.

Windows 10 64bit - Office 365 - Outlook 2016 64 bit

Offline b.rademakers1

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #18 on: December 22, 2017, 03:21:08 PM »
same problem in windows 10

Offline bob3160

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #19 on: December 22, 2017, 03:27:02 PM »
This was reported to Avast right after the first report of a problem and is currently being worked on to resolve the problem.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Lao Pan

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #20 on: December 22, 2017, 06:48:24 PM »
Avast requested a restart to finish update, then this started to happen with Windows 10 and Outlook 2016 (Office 365) immediately crashing if Mailshield enabled.

After a lot of messing about I uninstalled Mailshield in settings / components and rebooted. Reinstalled Mailshield in the same place and rebooted Then opened Outlook and re-enabled the Avast Com plugin (clicked it twice cause nothing seemed to happen) Then rebooted.

On opening Outlook again I was surprised to see it was working correctly and with no disabled plugins.

Looks as though this could be something not updating correctly on the first attempt in Mailshield.

Offline bob3160

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #21 on: December 22, 2017, 09:12:34 PM »
As already stated, this is a known bug and is already being addressed by Avast.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Glyn2

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #22 on: December 23, 2017, 02:07:13 AM »
Thats as maybe  but since its left us without email protection, when theres so many email borne attacks, then it would be wise to offer an option to roll back to the prevosu version that actually worked, until the new version works.

Does anyone have a link to download a previosu version that worked correctly?

Offline hedgie

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #23 on: December 23, 2017, 04:10:03 PM »
Lao Pan's solution in reply#20 is the obvious fix until Avast sort themselves out. It's quick, it's easy, and it works.

Offline GBS

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #24 on: December 23, 2017, 07:41:32 PM »
Lao Pan's solution in reply#20 is the obvious fix until Avast sort themselves out. It's quick, it's easy, and it works.
Didn't work for me - Outlook 2016 immediately crashed after uninstall/reinstall of Mail shield with reboots after each...

Offline TonvG

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #25 on: December 24, 2017, 04:27:25 PM »
Didn't work for me either (W10 - Off365)

Offline hedgie

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #26 on: December 24, 2017, 09:39:06 PM »
Strange. I've done it successfully on my desktop and laptop. Both on W10, and Office 2013.

Offline JASAmigan

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #27 on: December 25, 2017, 07:28:32 PM »
I have Windows 10 and Avast Internet Security (paid version). This bug showed up when I rebooted and Avast informed me of its latest update. Outlook Anti-spam icons have disappeared and Outlook says the Add-In component is disabled due to unknown compatibility. Furthermore, even though some spam emails are labeled as such, they do not move to the Junk folder.

Please fix ASAP.

« Last Edit: December 25, 2017, 07:35:04 PM by JASAmigan »

Offline Service27

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #28 on: December 25, 2017, 08:39:34 PM »
We are using paid versions of Avast and Not just Outlook 2016 issues, also Outlook 2013 and 2010 as well have same issue. 4 computers running various versions of outlook (2010 and 2013) all have same issue with the outlook Add-in using Avast internet security paid version.... Just to be clear, not just on outlook 2016.. ALL versions this happens to.
« Last Edit: December 25, 2017, 08:42:15 PM by Service27 »

Offline gladtobegrey

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #29 on: December 25, 2017, 08:41:09 PM »
I appear to have the opposite problem.  With Logging enabled, the Avast add-in crashes Outlook 2016.

But enabling logging appears to allow the add-in to run without crashing Outlook (so far, at least).

Go figure?