Author Topic: Unable to sign in via Avast Free Antivirus UI  (Read 797 times)

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Offline KyleT

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Unable to sign in via Avast Free Antivirus UI
« on: December 29, 2017, 04:42:08 AM »
Hello

I've just installed Avast on a freshly reset Windows 10 PC and when I attempt to login to my Avast account through the UI, it reports either "You are already logged in", or "We are sorry, but we could not connect your device to your account."

Offline DavidR

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Re: Unable to sign in via Avast Free Antivirus UI
« Reply #1 on: December 29, 2017, 09:50:25 AM »
Are you able to login if you do so from your browser ?

I always use my browser, mainly because I don't like the layout (small) when doing so from the UI.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline KyleT

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Re: Unable to sign in via Avast Free Antivirus UI
« Reply #2 on: December 30, 2017, 02:04:32 AM »
Yes, my browser logs in.

Offline KyleT

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Re: Unable to sign in via Avast Free Antivirus UI
« Reply #3 on: December 30, 2017, 04:23:34 AM »
Thank you for responding. I've resolved the issue myself. There appears to be an issue with my local DNS provider - I resolved the problem by using Google's DNS servers system-wide.

Offline DavidR

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Re: Unable to sign in via Avast Free Antivirus UI
« Reply #4 on: December 30, 2017, 09:53:32 AM »
You're welcome, thanks for reporting what resolved it for you.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security