Author Topic: After sending a message to Avast support, no reply after ~15 days  (Read 1039 times)

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Offline Nori-chan

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Hello everyone.

I have a problem with Avast Premier, thaat the Webcam shield doesn't work (doesn't matter what I choose, it will always let any program use the webcam).
I already tried to reinstall or repair the program, but it still doesn't work.

I also sent a message to the Avast support, but I still haven't received any confirmation e-mail about sending the question, or any reply about it.

I sent the message to Avast support on 01/05/2017.
The ID of the support ticket (or something like that) is: 05857366

Do they take that much time to answer question?

Thank you.
CPU: Intel Core i5-4200U 1.60GHz - 2.30GHz
RAM: 8GB
GPU: Nvidia GT740M - 2GB
OS: Windows 10 Education (64 Bits - 16299.192) and Ubuntu 16.04 LTS
Security software: Avast Premier (17.9.2322), MBAM (free), ESET Online Scanner (on-demand)

Offline Asyn

  • Avast √úberevangelist
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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: After sending a message to Avast support, no reply after ~15 days
« Reply #1 on: January 22, 2018, 04:28:36 AM »
Hi, I reported it for you.
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Nori-chan

  • 502nd Joint Fighter Wing
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  • Posts: 174
Re: After sending a message to Avast support, no reply after ~15 days
« Reply #2 on: January 22, 2018, 05:19:02 AM »
Hi, I reported it for you.

Thank you for the help.
CPU: Intel Core i5-4200U 1.60GHz - 2.30GHz
RAM: 8GB
GPU: Nvidia GT740M - 2GB
OS: Windows 10 Education (64 Bits - 16299.192) and Ubuntu 16.04 LTS
Security software: Avast Premier (17.9.2322), MBAM (free), ESET Online Scanner (on-demand)

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
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  • Posts: 69424
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: After sending a message to Avast support, no reply after ~15 days
« Reply #3 on: January 22, 2018, 11:04:40 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0