Author Topic: White screen  (Read 1322 times)

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Offline Jodz

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White screen
« on: January 27, 2018, 12:50:17 PM »
I am unable to open Avast Premier, all I get is this white box:
https://ibb.co/jevWdb

I have repaired/modified it in the control panel options but also uninstalled and reinstalled - nothing has solved the problem.

Can anyone offer me some advice, please?


Offline Asyn

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Re: White screen
« Reply #1 on: January 27, 2018, 04:12:13 PM »
- Which version of Premier..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jodz

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Re: White screen
« Reply #2 on: January 27, 2018, 04:27:52 PM »
Sorry to sound like an absolute plum but how can I find out that?

I've been using Avast for a while but since a Windows 10 build was updated then that's when problems appeared - compatibility?

Offline DavidR

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Re: White screen
« Reply #3 on: January 27, 2018, 06:04:00 PM »
Right click on the Avast Tray icon and select About Avast.

As for the windows OS questions - hit the windows (plus the R) key at the bottom left of the keyboard and type "winver" (without the quotes) and click OK - this should give you all that OS information.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security