SOLVED: Can't make a Rescue Disk

[champted]

Running Avast Free 18.3.2333, build 18.3.3860.316, on Windows 10 Pro ver. 1709, with all updates applied.

When I attempt to create a Rescue Disk, it never gets past 0%, with the message at the bottom "Waiting for the process to start".

This happens on two different PCs, a laptop and a desktop.  This happens regardless of whether I'm trying to make a USB or CD rescue disk.

The last time I did this was about a year ago. I had no trouble making the Rescue Disk then, and it worked well.

I have done several searches for variants of this topic in the forum and have not found anything even remotely close to my problem, hence this post.

Thankx in advance for any useful replies.

--champted

[AZBruno]

This has been acknowledged as a known problem. See prior thread...
https://forum.avast.com/index.php?topic=218058.0

[bob3160]

Again reported to the developers. 

[bob3160]

Again reported to the developers. 

Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"

[priestlucas123]

Problem found over a month ago, and now they will look into it sometime in next two weeks? Sad

[champted]

Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"

Thank you, bob3160, for the information.

[bob3160]

Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"

Thank you, bob3160, for the information.

Wish it was better news. 

[champted]

Running Avast Free 18.3.2333, build 18.3.3860.316, on Windows 10 Pro ver. 1709, with all updates applied.

Just for another data point, in case it might be useful: the problem persists into version 18.4.2338 .

[bob3160]

Have you rebooted your system today? There was an update today that should have fixed the problem.

[priestlucas123]

After making sure I had latest updates (180515-2, 18.4.3895.325) tried to create rescue USB, but when I clicked on square for creating rescue USB the Avast UI froze. I waited about three minutes with no change then rebooted.

[bob3160]

After making sure I had latest updates (180515-2, 18.4.3895.325) tried to create rescue USB, but when I clicked on square for creating rescue USB the Avast UI froze. I waited about three minutes with no change then rebooted.

This is all I get:

This may be better than having the media fail at the restore end but, it's certainly not acceptable.
I'm again reporting this to the developers.
The strange thing is that the USB contains lot's of files:

Guess we'll need to wait for an explanation.

[AZBruno]

@bob3160, were you able to actually boot the drive it created?

Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.

[mchain]

Latest version available, see sig below:

Prior to this update (.325) I was able to create a full working Rescue Disk, and now all that happens is the USB drive is formatted and left empty.  No content whatsoever. 

Earlier Rescue Disk versions created the USB drive with content in it, but would fail to start the actual program.  USB drive would boot just fine, but would crash later on. 

(Not everyone backs up their systems in case of disaster.)

[bob3160]

@bob3160, were you able to actually boot the drive it created?

Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.

I never attempted to actually boot from that USB. Sorry, too many other irons in the fire at the moment.

[bob3160]

@bob3160, were you able to actually boot the drive it created?

Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.

I never attempted to actually boot from that USB. Sorry, too many other irons in the fire at the moment.

I was able to test that rescue disc:

As you can see, it works. The problem is that Rescue Disc function doesn't give you
any indication as to its progress.
If you don't wait long enough, its possible that you'll wind up with a corrupted USB or
CD. If you've got a 1/2 hr to spare, that should be enough time for it to finish the process.
At that point, simply click on the X in the upper right corner, and safely remove the rescue media.
Or, wait for Avast to fix the problem with the User Interface.
I'm also sending this information to the developers.