Refund is not made

[Asyn]

- Did you check your spam folder..?
- Did you buy from Avast directly or from a reseller..?

[REDACTED]

Junk and Spam folders are empty. No email notification.

[Asyn]

Did you buy from Avast directly or from a reseller..?

[REDACTED]

I bought it on Avast web page directly, for sure.

[Asyn]

OK, I already reported it twice, that's all I can do for now.

[REDACTED]

Thank you for that!

[Asyn]

No problem.

[DavidR]

There is still no reply from Avast. For how long should I wait? The 30-days MoneyBack Guarantee period is expired, but there is no reply from Avast team.

Provided you submitted your refund request within the 30 day guarantee period it is valid, it isn't the time taken to process it.

[REDACTED]

There is no either reply for a ticket or a refund from Avast.
That whole thing with refund money guarantee looks like a big joke.

Unbelievable, that is paid Antivirus for business of 2018.

[Asyn]

Unbelievable, that is paid Antivirus for business of 2018.

Do you mean we're talking about a business version..?

[REDACTED]

Of course I do! Why would I need to buy 20 keys, if it is not for a Business?

Yes, Avast didn't work out for business - all necessary ports are blocked, signature in all corporate emails has been altered, there is no possibility to access a remote desktop, when Avast is on.

Does it change anything?

[Pondus]

Correct forum section   >>     Avast For Business / Avast Endpoint Protection    https://forum.avast.com/index.php?board=77.0

[Asyn]

Of course I do! Why would I need to buy 20 keys, if it is not for a Business?
[...]
Does it change anything?

In fact, yes. You need to contact Business Sales: https://www.avast.com/business-sales.php

[REDACTED]

That doesn't change anything, there is no refund made regardless.

[REDACTED]

But thanks for the link, I'll try it there as well!