Author Topic: Changes to device section  (Read 13935 times)

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Offline BlackRockShooter

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Re: Changes to device section
« Reply #30 on: March 25, 2019, 02:14:12 AM »
Very disappointing as a Free Avast user.  I like that my PC's were on my online account.  Now that the feature is no longer available for Windows and Mac users.  It's kind of a let down.  However my Android Smartphone is still on my account.  Which is okay I guess.  I do like the anti-theft feature of Avast's Google Play Store App and the WiFi Detector/Clean Up.

Please bring this feature back Avast.
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Offline rocksteady

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Re: Changes to device section
« Reply #31 on: March 25, 2019, 04:11:34 PM »
Something really wierd going on in Avast account today.
On logging in I was greeted with subcriptions page with no subscriptions (not even android ones). Also no menu option for Forum, only Subscriptions, Devices. No display of links to Avast Blog items*.
Logged in again and same result. Then clicked on Menu>Devices and android device then appeared, also menu then showed normal options including link to Forum, hence I'm here.
Er...what is going on Avast?

Edit: *This now happens every time I log in. Avast account is redirecting to this Subscriptions page. I have to use Menu and select Devices, before other Menu items are made available. See screenshot.
PS: I have done a reboot.

[Win10 1809, Firefox 66.0.1 (64bit).]
« Last Edit: March 25, 2019, 04:49:34 PM by rocksteady »

Offline avastmonitor

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Re: Changes to device section
« Reply #32 on: March 25, 2019, 07:16:35 PM »
I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)

Offline bob3160

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Re: Changes to device section
« Reply #33 on: March 25, 2019, 08:36:56 PM »
I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
Are you clearing out your cookies and possible browsing history when you close your browser?
This is what I get when I sign into the my.avast account
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline avastmonitor

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Re: Changes to device section
« Reply #34 on: March 26, 2019, 01:54:29 PM »
No it has nothing to do with browser history or cookies,avast want to change things thats all.

Offline rocksteady

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Re: Changes to device section
« Reply #35 on: March 26, 2019, 04:28:19 PM »
I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
Are you clearing out your cookies and possible browsing history when you close your browser?
This is what I get when I sign into the my.avast account


@bob..
It is exactly the same on different browsers (including Avast browser), different PC's and different OS.
What do you see if click in the menu grid?


« Last Edit: March 26, 2019, 04:30:06 PM by rocksteady »

Offline MartinZ

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Re: Changes to device section
« Reply #36 on: March 26, 2019, 06:59:41 PM »
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)

Bump

Hi, it's unfortunately matter of months, not weeks. We aim at Q3

Offline bob3160

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Re: Changes to device section
« Reply #37 on: March 26, 2019, 10:13:32 PM »
@ rocksteady,
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline rocksteady

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Re: Changes to device section
« Reply #38 on: March 27, 2019, 03:37:28 PM »
@bob.
Your sceenshot seems to be of Devices page. I too have Forum and other options from that page. But when I login to my account I get the Subscriptions page without those options. I then have to select devices to get options including access to Forum. This is a real Avast mess up and is annoying me as was perfectly OK before. Inverse to "if it aint broke dont fix it".

Offline bob3160

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Re: Changes to device section
« Reply #39 on: March 27, 2019, 03:59:05 PM »
Since I use the free version of Avast I already know there isn't anything on this site for me. I only open it for a forum question.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline rocksteady

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Re: Changes to device section
« Reply #40 on: March 28, 2019, 10:10:04 AM »
I think I will start a new item for this problem and explain exactly the symptoms I am experiencing.

Offline Sheila19

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Re: Changes to device section
« Reply #41 on: April 04, 2019, 09:32:20 AM »
I use the Internet Security for my PC.  I've been a member with Avast for a few years now, and I trust them to keep me safe on the web.  I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed.  I am worried about it: is Avast quitting?

Offline bob3160

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Re: Changes to device section
« Reply #42 on: April 04, 2019, 02:02:11 PM »
I use the Internet Security for my PC.  I've been a member with Avast for a few years now, and I trust them to keep me safe on the web.  I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed.  I am worried about it: is Avast quitting?
Quitting what ???
To fix your problem, try the following: Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline chris..

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Re: Changes to device section
« Reply #43 on: April 04, 2019, 07:06:35 PM »
I use the Internet Security for my PC.  I've been a member with Avast for a few years now, and I trust them to keep me safe on the web.  I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed.  I am worried about it: is Avast quitting?
Registering avast as the main antivirus in the windows security center and identifying a device in the avast account are two completely different things.
Here we are talking about the 2nd, which has nothing to do with registering in the windows security center.
For this problem, it is necessary to follow the indications given by bob3160

Offline schmidthouse

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Re: Changes to device section
« Reply #44 on: April 05, 2019, 05:33:13 PM »
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)

Bump

Hi, it's unfortunately matter of months, not weeks. We aim at Q3

Thanks Martin :)
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