Author Topic: Disk Doctor Gets Stuck  (Read 919 times)

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Offline Pako7

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Disk Doctor Gets Stuck
« on: April 14, 2019, 11:47:46 AM »
After Updating my Cleanup I managed to use Disk Doctor to scan my Internal Drive (C:) AN It did it just well with no errors ...but the problem only raised when i tried to scan my External Harddrive 2TB harddrive it go stuck at 74% for 24 hours ..i then rebooted my computer and tried to do the fresh scan again this time it got stuck at 0% for a few hours so i decided to try again and we got stuck at 74% till now ....is there anyway i could get help
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Pako7

Offline Stellarman

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Re: Disk Doctor Gets Stuck
« Reply #1 on: April 15, 2019, 03:31:50 PM »
After Updating my Cleanup I managed to use Disk Doctor to scan my Internal Drive (C:) AN It did it just well with no errors ...but the problem only raised when i tried to scan my External Harddrive 2TB harddrive it go stuck at 74% for 24 hours ..i then rebooted my computer and tried to do the fresh scan again this time it got stuck at 0% for a few hours so i decided to try again and we got stuck at 74% till now ....is there anyway i could get help

Hi,

I know that I already told you to send us logs regarding another problem but in order to investigate this one we would need them again.

You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Offline Pako7

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Re: Disk Doctor Gets Stuck
« Reply #2 on: April 15, 2019, 04:24:54 PM »
Ok il send again
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Pako7

Offline Pako7

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Re: Disk Doctor Gets Stuck
« Reply #3 on: April 16, 2019, 09:25:24 AM »
But if I may ask ... when will the update come for the fix we requested? am just wondering
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Pako7

Offline Stellarman

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Re: Disk Doctor Gets Stuck
« Reply #4 on: April 16, 2019, 10:42:18 AM »
But if I may ask ... when will the update come for the fix we requested? am just wondering

Hi,

good question, however we still don't know where is the problem so it is hard to estimate when the fix will be ready.
Also if I got it right your problem is already gone so you are able to use the product right?

But if we will find the root cause then the fix will be included most likely in the next version (19.2) which will come out sometimes in July.
In case the problem will appear again and prevent you from using the product we would introduce the fix earlier in some kind of Hot Fix.

Regards.

Offline Pako7

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Re: Disk Doctor Gets Stuck
« Reply #5 on: April 16, 2019, 12:21:31 PM »
i sent you logs ...it i failing to scan a 1TB , 2TB harddrves but 500 GB and some USB`s are just scanned well..

my harddrives still get stuck at 74%
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Pako7

Offline Stellarman

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Re: Disk Doctor Gets Stuck
« Reply #6 on: April 16, 2019, 12:45:51 PM »
i sent you logs ...it i failing to scan a 1TB , 2TB harddrves but 500 GB and some USB`s are just scanned well..

my harddrives still get stuck at 74%

Thank you, that's a very good piece of information regarding the capacity.
We will try to reproduce it in our environment to see what's going on there.

Thank you!

Offline Pako7

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Re: Disk Doctor Gets Stuck
« Reply #7 on: April 16, 2019, 12:48:25 PM »
I`d really appreciate that . Thank you so much
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Pako7

Offline Pako7

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Re: Disk Doctor Gets Stuck
« Reply #8 on: April 20, 2019, 08:31:02 PM »
can you update me on your findings???  been waiting for your feedback
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Pako7

Offline Stellarman

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Re: Disk Doctor Gets Stuck
« Reply #9 on: April 23, 2019, 09:00:43 AM »
can you update me on your findings???  been waiting for your feedback

Sorry we had a public holidays in past couple days so there has been any progress.

I will reply once we will find something.

Offline Pako7

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Re: Disk Doctor Gets Stuck
« Reply #10 on: May 04, 2019, 07:59:40 PM »
Ok no problem am still waiting
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Pako7

Offline Asyn

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Offline Pako7

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Re: Disk Doctor Gets Stuck
« Reply #12 on: May 04, 2019, 08:05:42 PM »
Best Regard
Pako7

Offline Asyn

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Re: Disk Doctor Gets Stuck
« Reply #13 on: May 04, 2019, 08:08:37 PM »
You're welcome.
Win 8.1 [x64] - Avast Premier 19.5.2378.B#4 - CC 5.57 - MCS - EEK - FF ESR 60.6.3 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0