Author Topic: Exceptions keep deleting them selfes.  (Read 621 times)

0 Members and 1 Guest are viewing this topic.

Offline Ano11

  • Newbie
  • *
  • Posts: 6
Exceptions keep deleting them selfes.
« on: June 25, 2019, 10:00:59 AM »
When I set a file Path as an Exception in Avast it does work but only for a short time (~60min) than it just removes the entries from the List and deletes the Files in the Excluded directory.

I have this problem now for several Months.

Any Ideas what I can do to fix this?

I'm using Avast business 19.5.2563 (build 19.5.4444.506) on Windows 10 64Bit.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 60325
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ano11

  • Newbie
  • *
  • Posts: 6
Re: Exceptions keep deleting them selfes.
« Reply #2 on: June 25, 2019, 10:22:48 AM »
-> https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide

So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?

One thing I find strange is that restarting my PC does not delete the Exceptions list. I can set an Exception and Restart my PC and it will still be there.

What is the Recommended solution for this? The Exception should only be added for a few machines while the others don't need it.


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 60325
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Exceptions keep deleting them selfes.
« Reply #3 on: June 25, 2019, 10:27:35 AM »
So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?
Yes.
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mickey.b

  • Business Senior Support Technician
  • Moderator
  • Jr. Member
  • *
  • Posts: 64
    • Avast Business Technical Support
Re: Exceptions keep deleting them selfes.
« Reply #4 on: July 02, 2019, 04:57:27 PM »
So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?

One thing I find strange is that restarting my PC does not delete the Exceptions list. I can set an Exception and Restart my PC and it will still be there.

What is the Recommended solution for this? The Exception should only be added for a few machines while the others don't need it.

You could create/duplicate a new settings template in the management console, add the exceptions needed as per https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide and then change the few devices to use this settings template in the management console.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support