Author Topic: Avast Cleanup Premium - Setup Failed  (Read 653 times)

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Offline Zyber Space

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Avast Cleanup Premium - Setup Failed
« on: July 09, 2019, 09:27:36 PM »
Hello

Just tried to install "avast_cleanup_setup.exe".
(payed version: Avast Cleanup Premium)

Result: "Runtime Error (at -1:0):", Cannot Import...
>Please see attach: "Cleanup_Setup_ Log.txt".

OS: Windows 7 Home Premium 64-bit

Thank You in advance for Your help.

Zyber

Offline Stellarman

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Re: Avast Cleanup Premium - Setup Failed
« Reply #1 on: July 10, 2019, 04:17:49 PM »
Hello

Just tried to install "avast_cleanup_setup.exe".
(payed version: Avast Cleanup Premium)

Result: "Runtime Error (at -1:0):", Cannot Import...
>Please see attach: "Cleanup_Setup_ Log.txt".

OS: Windows 7 Home Premium 64-bit

Thank You in advance for Your help.

Zyber

Hi,

we looked at the log you provided and it seems like a very weird fail which might be caused by the fact that you already have an old version of AVG PC TuneUp installed on your PC.
I am not sure if that is the case or not, however could you please try to download the installation package from our websites: https://www.avast.com/download-thank-you.php?product=CLP-01&locale=en-ww and install it manually?

If that will work for you, you have to then activate your product which is described here: https://support.avast.com/en-ww/article/205/.

Please let us know whether you were successful or not.

Thank you.

Offline Zyber Space

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Re: Avast Cleanup Premium - Setup Failed
« Reply #2 on: July 11, 2019, 12:21:12 PM »
Hi,

thank You very much indeed for Your help.

Unfortunately the new installation was not successful.

Following Your suggestion, i have downloaded the installation package from Your websites and tryed to install it.
(By the way, it is the same file i tried to install on 09. July 2019)

The same Result: "Runtime Error (at -1:0):", Cannot Import...

"Cannot Import dll:<utf8>C:\Windows\TEMP\is-2TIK0.tmp\TULicKeyHelperx.dll."

The strange thing is, that now there is no "Setup Log" in the "c:\Windows\Temp\" Folder...

"dll:<utf8>" and "TULicKeyHelperx.dll"
Does the "AVAST Cleanup" need this .dll?
If there is so, where can i download it?

Your ongoing help would be greatly appreciated.

Very best regards.

Zyber

Offline Stellarman

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Re: Avast Cleanup Premium - Setup Failed
« Reply #3 on: July 12, 2019, 08:49:18 AM »
Hi,

thank You very much indeed for Your help.

Unfortunately the new installation was not successful.

Following Your suggestion, i have downloaded the installation package from Your websites and tryed to install it.
(By the way, it is the same file i tried to install on 09. July 2019)

The same Result: "Runtime Error (at -1:0):", Cannot Import...

"Cannot Import dll:<utf8>C:\Windows\TEMP\is-2TIK0.tmp\TULicKeyHelperx.dll."

The strange thing is, that now there is no "Setup Log" in the "c:\Windows\Temp\" Folder...

"dll:<utf8>" and "TULicKeyHelperx.dll"
Does the "AVAST Cleanup" need this .dll?
If there is so, where can i download it?

Your ongoing help would be greatly appreciated.

Very best regards.

Zyber
Hi,

well that's a pitty that you cannot install it even from the product downloaded from the web.

We prepared a package that should not require the .dll which keeps on failing during your installation so you can try to install it.
You can download it from our Google Drive here: https://drive.google.com/open?id=1qviKf3pXuegB-wK2Vdwp5HOaOJAdcXfx.

Let me know whether it works for you.

Thank you.

Offline Zyber Space

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Re: Avast Cleanup Premium - Setup Failed
« Reply #4 on: July 12, 2019, 01:46:27 PM »
Dear Stellarman

Just downloaded the file You have recommended, installed it and...

... You saved my life. Thank You so much. I am so excited.

"AVAST Cleanup Premium" is working perfect and is a real powerful tool.

This due to Your fast and excellent support who deepened my confidence in Your enterprise.

Some Customer Services from other companies should take Your very user-friendly behaviour as a example.

Based on Your excellent support, today i bought also the "AVAST Secure Line" software.

Again, thank You very much indeed.


Yours faithfully

very happy Zyber

Offline Stellarman

  • Avast team
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  • Posts: 394
  • Product Manager
Re: Avast Cleanup Premium - Setup Failed
« Reply #5 on: July 12, 2019, 03:00:27 PM »
Dear Stellarman

Just downloaded the file You have recommended, installed it and...

... You saved my life. Thank You so much. I am so excited.

"AVAST Cleanup Premium" is working perfect and is a real powerful tool.

This due to Your fast and excellent support who deepened my confidence in Your enterprise.

Some Customer Services from other companies should take Your very user-friendly behaviour as a example.

Based on Your excellent support, today i bought also the "AVAST Secure Line" software.

Again, thank You very much indeed.


Yours faithfully

very happy Zyber

Hi,

I am glad that it finally worked and you were able to install our product.

We really appreciate your nice feedback and hope that you will keep enjoying our product.

Regards.