Author Topic: Cannot connect to Service  (Read 635 times)

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Offline kgleng

  • Newbie
  • *
  • Posts: 1
Cannot connect to Service
« on: July 30, 2019, 04:52:45 PM »
Avast is not working properly. It's showing a status of "You are not protected. Cannot connect to service".
Do not know what to look for in the system log to detect the cause of this problem. Anyone to advice? Help?

Thanks.

Offline ondrej.kolacek

  • Avast team
  • Sr. Member
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  • Posts: 212
Re: Cannot connect to Service
« Reply #1 on: July 31, 2019, 02:48:22 PM »
Hello,
you can send us support package (https://support.avast.com/en-eu/article/Submit-Mac-Security-support-file); we may potentially see what is wrong from it.
Kind regards,
Ondrej Kolacek