Author Topic: ctrl key on keyboard not responsive  (Read 241 times)

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Offline tim.heymans

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ctrl key on keyboard not responsive
« on: August 11, 2019, 09:26:57 PM »
Hi, the ctrl key on my keyboard stopped working from one moment to another...

It's an HP laptop with an HP driver installed, but when I go to the device manager and click on "driver details" it says: "driver furnished by:  Avast".

I found this article that also mentions unresponsive keyboards due to Avast interference:
https://support.avast.com/en-ww/article/36/
However, the suggested solution doesn't work for me... (the registry items I find do not correspond with the ones described in the article.)

Anybody has any ideas?

I'm not so much of a computer geek, so I don't really have any clue how to solve this.

Working on Windows 7 64bit.


Thanks in advance!

Offline LeahG xx

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Re: ctrl key on keyboard not responsive
« Reply #1 on: August 11, 2019, 10:21:53 PM »
The article you linked to is for an older version of Avast.

You could try doing a repair installation of Avast https://support.avast.com/en-ww/article/204/

If that does not work you may need to do a clean installation of Avast https://support.avast.com/en-ww/article/10/

If the issue still persists you may need to contact the Support team.
My zombie/Frankenstein PC's specs:
Avast Free Antivirus, Windows 10 Home x64, Intel Core i5-650 (legacy), nVidia GeForce 9800 GT (legacy), Kingston A400 SSD, 12GB DDR3 RAM, MSI 2A9C (legacy)
I know, I'm too poor for new stuff...

Offline bob3160

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Re: ctrl key on keyboard not responsive
« Reply #2 on: August 12, 2019, 11:17:48 PM »
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq