Author Topic: File Shield keeps enabling itself  (Read 1544 times)

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Offline buckley.andy

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File Shield keeps enabling itself
« on: January 26, 2020, 06:05:53 AM »
I only use AMS for the anti theft module. I have disabled all shields in settings but File Shield continually reenables itself after a period of time. I want this disabled and to disabled.

Offline Tereza V.

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Re: File Shield keeps enabling itself
« Reply #1 on: January 28, 2020, 01:23:02 PM »
Hi, we need to investigate this, could you please specify:

- what type of device you have
- what Android version it is
- what Avast Mobile Security version you are using?

Offline buckley.andy

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Re: File Shield keeps enabling itself
« Reply #2 on: February 05, 2020, 05:47:30 PM »
- what type of device you have - Lenovo Zuk Z2
- what Android version it is - 7.1.1
- what Avast Mobile Security version you are using? 6.25.3-323228

Offline Tereza V.

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Re: File Shield keeps enabling itself
« Reply #3 on: February 17, 2020, 08:57:44 PM »
Hi, sorry for the delay, we have tried to reproduce it.
The feature did not reenable itself but after a while, there was a notification of some issues.
Clicking on the notification sends you to the scan results where you can see a message that you are not protected because the the File Shield feature is disabled. If you click resolve, the feature will be enabled automatically.

Is it possible that you misunderstood that both locations (Settings and Scan Results) are the same feature?

Offline buckley.andy

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Re: File Shield keeps enabling itself
« Reply #4 on: February 17, 2020, 09:52:55 PM »
I'm in the settings menu where shields can be turned off and on. In the Activity Log I see at random times that File Shield gets enabled. However I've since discovered that be restarting the phone it enables the File Shield every time.