Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast Mobile Security
»
Avast Mobile Security for Android
»
False positive for our app
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: False positive for our app (Read 4094 times)
0 Members and 1 Guest are viewing this topic.
Pierre263
Newbie
Posts: 2
False positive for our app
«
on:
February 28, 2020, 08:13:44 AM »
Hi,
I have been receiving some reviews from customers complaining of Avast for Android reporting our mobile application to contain a trojan virus. I checked with other android antivirus and they don't flag our app as malicious.
I am sure that the application does not contain any malicious code.
The android application in question is this:
https://play.google.com/store/apps/details?id=fr.crochetou&hl=en
Please fix the issue as soon as possible.
Pierre Semedard
Annapurnapp Technologies
Logged
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76017
Re: False positive for our app
«
Reply #1 on:
February 28, 2020, 08:48:50 AM »
You can report a suspected FP (File/Website) here:
https://www.avast.com/false-positive-file-form.php
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
Tereza V.
Avast team
Advanced Poster
Posts: 957
Re: False positive for our app
«
Reply #2 on:
March 16, 2020, 06:08:13 PM »
You can report a suspected FP (File/Website) here:
https://www.avast.com/false-positive-file-form.php
Logged
Pierre263
Newbie
Posts: 2
Re: False positive for our app
«
Reply #3 on:
April 06, 2020, 11:25:16 AM »
I cannot report it using the form because the file is bigger than 50 mo.
The report also fails when I use report false positive button in the Avast app on my device.
Please advise.
Logged
Tereza V.
Avast team
Advanced Poster
Posts: 957
Re: False positive for our app
«
Reply #4 on:
April 06, 2020, 02:25:38 PM »
Hi again, then I would like to ask you to upload the file to
https://virustotal.com/
and send us a link to the analysis. You can either share it here or send it to my e-mail address, I will forward it to the colleagues concerned.
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast Mobile Security
»
Avast Mobile Security for Android
»
False positive for our app