Author Topic: Accessibility issues  (Read 15165 times)

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Offline DavidR

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Re: Accessibility issues
« Reply #30 on: April 10, 2021, 01:36:14 PM »
I have just installed avast and have been prompted to run it in real time. However when I try to do that the page says "fixing" but stays like that for hours.  I have a few days left of a paid McAfee service, and it is still running.  Should I try again when that expires, or what? I am concerned about having no real time protection for any time period. Grateful for advice.

This is off-topic, so should be in its own new topic - however, you can't have two resident (on-access) antivirus programs running at the same time.  You need to commit to one.  Even at the end of the McAfee service it would need to be uninstalled, before installing avast or they would fight like two dogs over one bone.

If this isn't enough for you to proceed, then please start a new topic.
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Offline opronko

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Re: Accessibility issues
« Reply #31 on: April 26, 2021, 11:28:34 AM »
Аваст премиум перестал работать. написал, что лицензия кончилась. при вводе кода активации пишет, что нет доступа к интрнету. после удаления не устанавливается. и бесплатный аваст тоже не устанавливается. так на 2-х компьютерах. что делать?

2021-04-26 09:30:40.695Infoinstup[13208,11952]Command: '"C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\instup.exe" /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3 /edition:12 /prod:ais /guid:d331ba53-c375-461d-8989-5d4e7107d210 /ga_clientid:757a20e8-6039-4089-87df-382776510608 /cookie:mmm_prd_012_999_a5d_m /ga_clientid:757a20e8-6039-4089-87df-382776510608 /edat_dir:C:\WINDOWS\Temp\asw.e905eaeacd4adf33'
2021-04-26 09:30:40.695Infoinstup[13208,11952]CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz,12
2021-04-26 09:30:40.695Infoinstup[13208,11952]OS: Windows 10 (10.0.19042) x64
2021-04-26 09:30:40.695Infoinstup[13208,11952]setup: x64
2021-04-26 09:30:40.695Infoinstup[13208,11952]Memory: 32% load. Phys:11317992/16653460K free, Page:11991640/19143828K free, Virt:135287059188/137438953344K free
2021-04-26 09:30:40.695Infoinstup[13208,11952]DISKs: C:\ - 100325MB free / 229GB total
2021-04-26 09:30:40.695Infoinstup[13208,11952]DISKs: D:\ - 386721MB free / 722GB total
2021-04-26 09:30:40.695Infoinstup[13208,11952]Running module version: instup.exe - '21.3.6164.0'
2021-04-26 09:30:40.695Infoinstup[13208,11952]Running module version: Instup.dll - '21.3.6164.0'
2021-04-26 09:30:40.698Infomutex[13208,11952]The ownership of the fallback mutex has been successfully taken.
2021-04-26 09:30:40.701Infoshepsync[13208,11952]Wait interval 60
2021-04-26 09:30:40.701Infoini_access[13208,3968]watch task for C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\config.ini started
2021-04-26 09:30:40.701Infoini_access[13208,3968]watch task for C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\servers.def started
2021-04-26 09:30:40.702Infoini_access[13208,3968]watch task for C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\config.def started
2021-04-26 09:30:40.703Infoini_access[13208,3968]watch task for C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\avast5.ini started
2021-04-26 09:30:41.060Infoshepsync[13208,11952]Trying server IP address '77.234.44.102'
2021-04-26 09:30:41.816Infoshepsync[13208,11952]Download of config file config.def from shepherd.ff.avast.com succeeded.
2021-04-26 09:30:42.048Infoshepsync[13208,11952]Config file C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\config.def successfully updated to version 3911
2021-04-26 09:30:45.057Infoshepsync[13208,11952]Postpone interval was reset
2021-04-26 09:30:45.100Infoini_access[13208,2668]watch task for C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\burger_client.ini started
2021-04-26 09:30:45.129Infowizard[13208,11952]Running module version: HTMLayout.dll - '21.3.6164.0'
2021-04-26 09:30:45.134Infowizard[13208,11952]Loaded module version: C:\Windows\Temp\asw.a0a19fbb2291e5e3\HTMLayout.dll - '21.3.6164.0'
2021-04-26 09:30:45.164Infowizard[13208,11952]Setup gui was successfully started.
2021-04-26 09:30:45.164Infoinstcore[13208,11952]Sfx setup update has started.
2021-04-26 09:30:45.166Noticeservers[13208,11952]Load: 'urlpgm' key used as the program repository.
2021-04-26 09:30:45.168Infoservers[13208,11952]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.a0a19fbb2291e5e3\servers.def'
2021-04-26 09:30:46.462ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 1274 ms (258, The wait operation timed out.)
2021-04-26 09:30:47.754ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 1270 ms (258, The wait operation timed out.)
2021-04-26 09:30:49.051ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 1273 ms (258, The wait operation timed out.)
2021-04-26 09:30:50.336ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 1263 ms (258, The wait operation timed out.)
2021-04-26 09:30:57.872ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 2506 ms (258, The wait operation timed out.)
2021-04-26 09:31:00.413ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 2514 ms (258, The wait operation timed out.)
2021-04-26 09:31:02.950ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 2518 ms (258, The wait operation timed out.)
2021-04-26 09:31:05.476ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 2513 ms (258, The wait operation timed out.)
2021-04-26 09:31:14.284ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 3775 ms (258, The wait operation timed out.)
2021-04-26 09:31:18.084ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 3781 ms (258, The wait operation timed out.)
2021-04-26 09:31:21.863ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 3762 ms (258, The wait operation timed out.)
2021-04-26 09:31:25.639ErrorAres[13208,11952]{ctx} Unable to resolve hosts after 3758 ms (258, The wait operation timed out.)
2021-04-26 09:31:25.651Errordldwrap[13208,11952]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading

« Last Edit: April 26, 2021, 11:37:44 AM by opronko »

Offline rocksteady

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Re: Accessibility issues
« Reply #32 on: April 26, 2021, 03:01:18 PM »
This thread is for accessibility issues only and English language only. Try Russian language section instead here: https://forum.avast.com/index.php?board=28.0

Offline 77michael.hamilton77

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Re: Accessibility issues
« Reply #33 on: May 11, 2021, 05:07:11 PM »
I can access my members area on one of the products I purchased. Avast keeps aborting connection for phishing.

https://drive.google.com/file/d/1GzF-Xot1aZae6RpP2XgmOPIvIPT1b1am/view?usp=sharing

Offline r@vast

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Re: Accessibility issues
« Reply #34 on: May 11, 2021, 05:17:50 PM »
I can access my members area on one of the products I purchased. Avast keeps aborting connection for phishing.

https://drive.google.com/file/d/1GzF-Xot1aZae6RpP2XgmOPIvIPT1b1am/view?usp=sharing

Hi,
This post would fit better over here: https://forum.avast.com/index.php?topic=218384.0

Offline sparsons

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Re: Accessibility issues: renewal Ad Pop-ups with no exit
« Reply #35 on: September 15, 2021, 02:48:41 PM »
Recently, I have been getting pop-up messages from Avast asking me to renew my subscription. Not such a bad thing, although they are annoying. However, what is extremely frustrating  is that these pop-up do not have a way to dismiss the ad except by finding its icon on the task bar and closing it from there. I am pretty sure this lack of a "close" button on the ad itself is an accessibility issue - no x, no window closing link ("No thanks", or "Not right now") and moreover there is no way to specify - "do not show this ad again" so it keeps coming back day after day. If it is not an accessibility issue, it certainly is a nuisance bit of spam and not appreciated - to the degree that I am considering not renewing my subscription again. Please ensure that if you pop up any notifications in future, they have a way to be closed from the pop-up itself.

Offline strakl

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Re: Accessibility issues
« Reply #36 on: September 16, 2021, 05:08:30 PM »
Hello,
This is not an accessibility issue. By accessibility issues it is usually considered the usability of a program with a screen reader, bad colours, contrast related problems.

Offline sparsons

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Re: Accessibility issues
« Reply #37 on: September 20, 2021, 02:17:07 PM »
Yes it is an accessibility issue - please check with worldwide web standards for accessibility issues related to modal windows. In general modal windows should always have a keyboard accessible and obvious/visible way to dismiss the window. These annoying pop-ups do not.

Offline strakl

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Re: Accessibility issues
« Reply #38 on: September 20, 2021, 02:58:10 PM »
I definitely know what accessibility issues mean as I'm a blind individual myself. And as for the popups thing, just press alt+f4 and deal with it.

Offline DavidR

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Re: Accessibility issues
« Reply #39 on: September 20, 2021, 07:10:23 PM »
Yes it is an accessibility issue - please check with worldwide web standards for accessibility issues related to modal windows. In general modal windows should always have a keyboard accessible and obvious/visible way to dismiss the window. These annoying pop-ups do not.

Had you read the first post you would have found the context of accessibility in this topic.

Please report any accessibility issues with our antivirus products in this thread.
By accessibility issues we mean issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues etc..

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security