Author Topic: Outlook 2k/2003 crashes with Outlook resident protection  (Read 10829 times)

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Offline aromano

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Outlook 2k/2003 crashes with Outlook resident protection
« on: October 05, 2006, 06:55:42 PM »
Hello,
I've had users with Outlook 2000 and 2003 crash many times a day performing various functions.  We use Avast Pro on Windows XP and 2000.  Once I removed Outlook/Exchange resident protection (we do not use Exchange) the crashes stopped.     We've recently migrated from Notes to CommunigatePro.  How can I get the Outlook resident protection to stop crashing Outlook?
Thanks in advance.

Offline Lisandro

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #1 on: October 05, 2006, 07:19:39 PM »
Did you use any other antivirus in the past? Like AVG or Norton?

Please, check the avast plugin status:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.
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Offline aromano

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #2 on: October 05, 2006, 11:44:41 PM »
Hi, we used McAfee in the past. 

The plug-in status of Outlook 2000 has the following with a check next to them: avast! 4,CommuniGate Pro Extension, Net Folders, Exchange Extensions property pages.

The Disabled Items on Outlook 2003 (before i removed the Outlook resident protection) is empty.
Thanks again.

Offline DavidR

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #3 on: October 06, 2006, 12:12:43 AM »
Mcafee has a uninstall tool that you could run to ensure any possible remnants are removed.
http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe
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Offline igor

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #4 on: October 06, 2006, 11:52:07 AM »
What are the exact crash messages?

Offline Big-Mo

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #5 on: June 08, 2008, 06:59:22 PM »
I am having the same problem . Installed avast on may 24th and have outlook crash 5 to 6 times a day since then.

nothing disabled, just crashes... and at bottom it says preparing to send and receive, this is as far as it gets. locks up. have to reboot to get it to work again. so i just installed mail part of antivirus until i can get a responce.

please help !

Don

Offline Lisandro

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #6 on: June 11, 2008, 02:07:29 AM »
I am having the same problem . Installed avast on may 24th and have outlook crash 5 to 6 times a day since then.

nothing disabled, just crashes... and at bottom it says preparing to send and receive, this is as far as it gets. locks up. have to reboot to get it to work again. so i just installed mail part of antivirus until i can get a responce.

please help !

Don

I'm getting crashes also... hope they're gone on next boot.
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Offline jeremielorente

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #7 on: June 11, 2008, 01:33:41 PM »
Hi,

Same problem. outlook 2k3 with lastest avast 4.8 pro on all my network..... (VERY annoying as you can imagine...)

it crash trying connecting on exchange server.... and sometimes it pass....

Office2k3 with all updates etc etc.... no over antivirus installed before avast.

Can i help sending you something?

Thx

Offline Lisandro

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #8 on: June 15, 2008, 01:01:48 AM »
I'm getting crashes also... hope they're gone on next boot.
No problems after boot... Glitches, who knows ???
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Offline jeremielorente

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #9 on: June 20, 2008, 01:54:50 PM »
just a little precision, i have to use exchange connection over http (owa). Maybe you'll be able to reproduce the problem?

Offline Lisandro

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #10 on: June 20, 2008, 02:33:58 PM »
just a little precision, i have to use exchange connection over http (owa). Maybe you'll be able to reproduce the problem?
I can't... maybe they could.
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Offline matt231

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #11 on: June 20, 2008, 02:38:51 PM »
I've been having this issue as well - it only seems to happen with IMAP/Exchange accounts though. Use a POP account and all appears to be fine....

Offline jeremielorente

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #12 on: June 23, 2008, 08:47:35 AM »
thx but i can't... i don't even have the choice. i HAVE to use outlook connecting to an exchanger server via http server....

since avast 4.8, it doesn't work anymore...

Offline Vlk

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #13 on: June 24, 2008, 09:51:44 PM »
So... does any of you guys have a crash dump file? Or at least some further information (e.g. an Event Log entry etc)?

Cheers
Vlk
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Offline cybersynergy

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Re: Outlook 2k/2003 crashes with Outlook resident protection
« Reply #14 on: June 26, 2008, 08:07:55 PM »
Hello all. I just starting using avast as well but  i do use exchange and my outlook freeze about every other time. I just turned logging up so we'll see what we can see. It apears to be ok after alowing outlook to boot once in safe mode then a few times after it will just hang logging in. I use to have avg and had no issues ever with that but heard avast is pretty great from a friend hum LOL