Author Topic: Avast Mobile App Not Recognizing Account Login  (Read 970 times)

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Offline Lia13

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Avast Mobile App Not Recognizing Account Login
« on: April 08, 2021, 05:32:02 PM »
Hi, just purchased Avast Antivirus for 10 devices. I have installed on my laptop and upgraded my free version on my Samsung phone. No the app is asking to set up Web Control but every time I try to log into my Avast account, it tells me my login is incorrect -- even though I know it is the same as I just used it to log into my account from my laptop. I even tried logging out of the web version on my laptop to see if that was the issue, and it is not.

Has this issue been reported already? I did not find any results when I searched the forum.

Thanks

Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #1 on: April 08, 2021, 08:03:40 PM »
Hi, just purchased Avast Antivirus for 10 devices. I have installed on my laptop and upgraded my free version on my Samsung phone. No the app is asking to set up Web Control but every time I try to log into my Avast account, it tells me my login is incorrect -- even though I know it is the same as I just used it to log into my account from my laptop. I even tried logging out of the web version on my laptop to see if that was the issue, and it is not.

Has this issue been reported already? I did not find any results when I searched the forum.

Thanks

Hi,
I take it this is when you try to set up anti-theft. Which option (Google, Facebook, Email) do you use to log in?
Have you tried re-installing the AMS app on your device?

Offline Justin324

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #2 on: April 28, 2021, 02:30:17 PM »
I am having the exact same issue.  I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the new password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?

Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #3 on: April 29, 2021, 03:06:31 PM »
I am having the exact same issue.  I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the new password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?

Hi,

I replied to you via PM.

Offline rainnierandy22

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #4 on: May 17, 2021, 02:01:50 PM »
I had these problems too. What do I have to do? So frustrated with these problems.
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Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #5 on: May 17, 2021, 03:18:02 PM »
I had these problems too. What do I have to do? So frustrated with these problems.
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Hi,

I have sent you a PM.