Author Topic: Auto-renewal and order ID  (Read 888 times)

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Offline Sofia54

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Auto-renewal and order ID
« on: April 14, 2021, 12:54:42 AM »
Hello,
I'm trying to block Avast auto-renewal.
I thought I had succeed few months ago(email from support@help2.avast.com where my subscription "was alrealdy cancelled").
Unfortunately, i notice a schedulated new charge (picture)

I lost my activation email, and i need the order ID number, to ask for auto-renewal stop.

Thanks

Offline schmidthouse

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Re: Auto-renewal and order ID
« Reply #1 on: April 14, 2021, 03:30:58 AM »
Try this:

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.