Author Topic: Anti-Theft does not recognize set password  (Read 1452 times)

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Offline Justin324

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Anti-Theft does not recognize set password
« on: April 28, 2021, 02:34:37 PM »
I am trying to set up Anti-Theft.  I've gone through the setup and set my Pin Code, Permissions Granted, and Pattern Set, but I cannot Connect to my Avast Account. 

I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the newly set password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?

Offline r@vast

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Re: Anti-Theft does not recognize set password
« Reply #1 on: April 29, 2021, 03:07:58 PM »
I am trying to set up Anti-Theft.  I've gone through the setup and set my Pin Code, Permissions Granted, and Pattern Set, but I cannot Connect to my Avast Account. 

I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the newly set password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?

Hi,

I replied to you via PM.

Offline Reza36

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Re: Anti-Theft does not recognize set password
« Reply #2 on: May 19, 2021, 04:10:42 AM »
I also have the same problem. How do I solve this problem?

Offline r@vast

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Re: Anti-Theft does not recognize set password
« Reply #3 on: May 19, 2021, 06:25:40 PM »
I also have the same problem. How do I solve this problem?

Hi,
I have sent you a PM.

Offline groofjefoon

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Re: Anti-Theft does not recognize set password
« Reply #4 on: May 23, 2021, 12:13:01 PM »
Ik heb ook hetzelfde probleem en waarschijnlijk nog meerdere users. Waarom kan het antwoord dan niet via deze forum ipv privé bericht ?
« Last Edit: May 23, 2021, 12:15:06 PM by groofjefoon »

Offline rocksteady

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Re: Anti-Theft does not recognize set password
« Reply #5 on: May 23, 2021, 03:29:42 PM »
Please post here in English language, or find your own language section here: https://forum.avast.com/index.php#c7

Offline bob3160

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Re: Anti-Theft does not recognize set password
« Reply #6 on: May 23, 2021, 04:20:47 PM »
Please post here in English language, or find your own language section here: https://forum.avast.com/index.php#c7
Here's the English translation thanks to Google translate.
"I also have the same problem and probably more users. Why can't the answer go through this forum instead of a private message?"
Posting it somewhere else really wouldn't help. or get help.
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Offline Gooooo

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Re: Anti-Theft does not recognize set password
« Reply #7 on: June 11, 2021, 04:31:31 PM »
I'm having a the same issue. Given the app all permission but unable to sign in with either my email or Google account. Getting the error "login failed"