Author Topic: How can I disable parental controls in the Avast Secure Browsers Settings  (Read 929 times)

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Offline Ilia6

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So I was trying to enable "use secure DNS" option in settings and this happened (view image below) does anyone know how can I disable the parental controls so I can turn the "use secure DNS" option on?



Offline DavidR

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I'm not sure if this is completely an Avast Secure Browser issue.
Are you also using avast Antivirus, if so what Avast Program are you using ?

Are you the parent wishing to do this ;)  ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Ilia6

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1.  I switched the antivirus program 2 months ago but before I was using the avast antivirus and I also have the Avast Secureline VPN and the Cleanup app.

2. they dont know anything about computers except facebook so they dont even know how to set it up neither they want to so yes.

Offline DavidR

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I don't know if this is some kind of linkage between the old avast antivirus, as if you had both Avast Secureline VPN and Avast antivirus if there is/was any interaction.

Where did you do the screen capture in your first post, can you not change the slider to enabled ?

However I suspect this could possibly be related to windows10 Parental Control settings. 

Have you set any parental controls in Windows ?
Use the Windows key, type Family options > parental controls and see if there is anything there. 

I'm afraid I can't be much practical help as I haven't had to use the parental controls.
See if you can find anything in this search string on the problem - https://www.google.co.uk/search?q=How+to+resolve+the+this+setting+is+disabled+because+parental+controls+are+on+error
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Ilia6

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It worked thanks!

Offline DavidR

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It worked thanks!

You're welcome.

Can you be a little more specific, what worked ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security