Author Topic: Automatic Update not working  (Read 10834 times)

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Offline sjd

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Automatic Update not working
« on: May 09, 2007, 06:15:54 PM »
I have Avast 4.7.1001 Home Edition running on Vista Home Premium. I can update iAVS & Program manually, but my automatic updates are not working. The Warning.log file shows:

5/9/2007   10:39:25 AM   1178725165   SYSTEM   1756   Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 000003E6. 
5/9/2007   10:39:25 AM   1178725165   SYSTEM   1756   An error has occured while attempting to update. Please check the logs. 

Can anyone help me out?

Steve

Offline Lisandro

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Re: Automatic Update not working
« Reply #1 on: May 09, 2007, 07:25:17 PM »
If you search the board for 0x00000426 will you find anything that help you?
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Offline sjd

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Re: Automatic Update not working
« Reply #2 on: May 09, 2007, 09:26:27 PM »
Tried that with no results. Also tried searching for 000003E6 to no avail.

Steve

Offline Vlk

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Re: Automatic Update not working
« Reply #3 on: May 09, 2007, 11:37:02 PM »
Interesting; can you try a repair of avast installation?
(Control Panel -> Programs and Features -> avast! Antivirus -> Change/Remove -> scroll the list and select Repair).

Thanks
Vlk
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Offline Lisandro

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Re: Automatic Update not working
« Reply #4 on: May 09, 2007, 11:46:14 PM »
If the problem persists after trying to repair, as Vlk said, please, post the last 100-150 files of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Offline sjd

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Re: Automatic Update not working
« Reply #5 on: May 15, 2007, 01:35:46 AM »
I've been away for a bit (hospital) and am now ready to try some of the suggestions.

My current info is:
avast! Build: May2007 (4.7.1001)
VPS Compilation date: 5/7/2007

I just did a REPAIR as Vlk suggested. I'll just have to wait for an auto-update to occur to see if that helped. If not, I'll post those lines of the log.

BTW, I have also had somewhat similar problems updating the Windows Defender files and using McAfee auto update (which I had prior to using Avast)

Steve

Offline DavidR

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Re: Automatic Update not working
« Reply #6 on: May 15, 2007, 01:54:43 AM »
You could try this:
McAfee has an uninstall tool that you could run to ensure any possible remnants are removed.
http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe
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Offline sjd

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Re: Automatic Update not working
« Reply #7 on: May 15, 2007, 03:09:15 PM »
The REPAIR did NOT work. This morning when I fired up the computer, I got the Update Error box again. I have attached the part of the setup.log from 5/14/2007, when I did the REPAIR. I couldn't post it because of size limits.

DavidR, I did run the McAfee Cleanup Tool after I deleted McAfee.

Steve

Offline sjd

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Re: Automatic Update not working
« Reply #8 on: May 15, 2007, 03:19:31 PM »
I just checked the WARNING.LOG. and found a new entry today.

5/15/2007   7:52:51 AM   1179233571   SYSTEM   1668   AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Windows\assembly\GAC_MSIL\LOG.Foundation\2.0.2536.35576__90ba9c70f846762e\LOG.Foundation.DLL (C:\Windows\assembly\GAC_MSIL\LOG.Foundation\2.0.2536.35576__90ba9c70f846762e\LOG.Foundation.DLL) returning error, 00000005. 

I also got a warning through Windows Security Center about outdated AV files. The "Update Now" button in Windows Security Center DID work (manual again) and my "VPS Compilation date" now shows 5/15/2007.

Steve

Offline DavidR

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Re: Automatic Update not working
« Reply #9 on: May 15, 2007, 03:32:48 PM »
Well the windows error 5 = "Access is denied" which for its location is probably file protection.
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Offline Lisandro

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Re: Automatic Update not working
« Reply #10 on: May 15, 2007, 03:33:58 PM »
Sjd, by your log, I suggest installing from the scratch. You have problems with security access to the avast folder C:\Program Files\Alwil Software\Avast4\*.*

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again.
6. Boot.
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Offline alanrf

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Re: Automatic Update not working
« Reply #11 on: May 16, 2007, 04:29:16 AM »
Tech,

Quote
You have problems with security access to the avast folder C:\Program Files\Alwil Software\Avast4\*.*

Just wondering ... what in the log brought you to this conclusion?


sjd,

may we see the end of the log ... just after you have experienced an error?
« Last Edit: May 16, 2007, 04:30:57 AM by alanrf »

Offline Lisandro

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Re: Automatic Update not working
« Reply #12 on: May 16, 2007, 02:03:55 PM »
Just wondering ... what in the log brought you to this conclusion?
The user must be logged for me to download the log again and check what was my previous mind...
Or something else is blocking me to download the log (I've tried Firefox and IE).
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Offline DavidR

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Re: Automatic Update not working
« Reply #13 on: May 16, 2007, 02:46:49 PM »
It is working for me, if you press the mouse wheel (or middle button), it should try to open in a new tab (my setting in firefox), but for me firefox pops-up the Open With or Save to Disk dialogue window.
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Offline Lisandro

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Re: Automatic Update not working
« Reply #14 on: May 16, 2007, 04:39:06 PM »
Lines that might me guess:
Quote
14.05.2007   18:25:39.000   1179185139   file   Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
14.05.2007   18:25:39.000   1179185139   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.*
14.05.2007   18:25:39.000   1179185139   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.*
14.05.2007   18:25:39.000   1179185139   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.*
14.05.2007   18:25:39.000   1179185139   file   Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
14.05.2007   18:25:39.000   1179185139   system   RemoveFileAcess(C:\Windows\system32\OleAcc.dll), SetNamedSecurityInfo returned 0x00000005
14.05.2007   18:25:39.000   1179185139   system   RemoveFileAcess(C:\Windows\system32\psapi.dll), SetNamedSecurityInfo returned 0x00000005
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