Author Topic: Network Changes from Trusted to Untrusted after reboot  (Read 1188 times)

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Offline CAVES

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Network Changes from Trusted to Untrusted after reboot
« on: June 21, 2022, 06:15:02 PM »
We are currently on 22.4 (2699) build and we have users that are having their network profile change from Trusted to Untrusted after a reboot.  We can get it to change back to Trusted by unplugging the ethernet cable and plugging it back in.  This only happens to a few at a time.  We have ran Avast Clear and then reinstalled and that seems to work.  We have had a few pc's where the issue has returned.  Any one else seeing the same? 

Offline bob3160

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Re: Network Changes from Trusted to Untrusted after reboot
« Reply #1 on: June 22, 2022, 01:09:52 AM »
Reported to Avast.
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Offline HK

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Re: Network Changes from Trusted to Untrusted after reboot
« Reply #3 on: August 11, 2022, 01:40:04 PM »
Hi Caves,

Could you please help us with the investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (switch to trusted profile, reboot and check FW profile changed to untrusted).

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK