Very bad lag in Browser

[Gary7]

I am getting really bad lag in the browser. Especially in FB, the lag scrolling is bad, stops a lot, and using messenger, lags for about 30 seconds in between typing anything. Have the latest version, have reinstalled, nothing helps. Didn't used to do this, something recent in about the last month.

[Libor Šlechta]

Hello Gary7,

I am sorry to hear that. Unfortunately I am unable to replicate the issue you describe.

Could you please share your diagnostic information? It might help us with the investigation.

1. Open the browser and click on the menu icon (3 dots in upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.

[jkthomas1245]

I'm having (I think) the same problem. I even went to the pro version. It helped briefly, but then the problem returned. Similarly, when the browser updated, it worked well for awhile, was quick like it's supposed to be, but then soon became super-slow again.

It's like the old dial-up modem, it's so slow. It's even slow to respond when I disconnect my internet connection manually. You really need to have a manual, troubleshooter software for all of your products, and have the "report a problem" button actually directly report a problem, not take me to tech support. You'd almost certainly discover that way more people are having problems than you think they are. At least, your tech support appears to be "on the ball."

Is there a way to give to admin my diagnostic info, and have it not be visible to the public?

[Ekaterina Bayushkina]

I'm having (I think) the same problem. I even went to the pro version. It helped briefly, but then the problem returned. Similarly, when the browser updated, it worked well for awhile, was quick like it's supposed to be, but then soon became super-slow again.

It's like the old dial-up modem, it's so slow. It's even slow to respond when I disconnect my internet connection manually. You really need to have a manual, troubleshooter software for all of your products, and have the "report a problem" button actually directly report a problem, not take me to tech support. You'd almost certainly discover that way more people are having problems than you think they are. At least, your tech support appears to be "on the ball."

Is there a way to give to admin my diagnostic info, and have it not be visible to the public?

Hello jkthomas1245,

I am sorry to hear that. Unfortunately I am unable to replicate the issue you describe.

Could you please share your diagnostic information? It might help us with the investigation.

1. Open the browser and click on the menu icon (3 dots in upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.

Also you can try to look to the website console for error messages:
1. Click right mouse button on the slow website and choose Inspect
2. Go to a Console tab
3. reload website, try to scroll/write/another interactions
If there are some error messages, please include the screenshots
Thank you

[bob3160]

I'm having (I think) the same problem. I even went to the pro version. It helped briefly, but then the problem returned. Similarly, when the browser updated, it worked well for awhile, was quick like it's supposed to be, but then soon became super-slow again.

It's like the old dial-up modem, it's so slow. It's even slow to respond when I disconnect my internet connection manually. You really need to have a manual, troubleshooter software for all of your products, and have the "report a problem" button actually directly report a problem, not take me to tech support. You'd almost certainly discover that way more people are having problems than you think they are. At least, your tech support appears to be "on the ball."

Is there a way to give to admin my diagnostic info, and have it not be visible to the public?

Hello jkthomas1245,

I am sorry to hear that. Unfortunately I am unable to replicate the issue you describe.

Could you please share your diagnostic information? It might help us with the investigation.

1. Open the browser and click on the menu icon (3 dots in upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.

Also you can try to look to the website console for error messages:
1. Click right mouse button on the slow website and choose Inspect
2. Go to a Console tab
3. reload website, try to scroll/write/another interactions
If there are some error messages, please include the screenshots
Thank you

Please note the customers request:
"Is there a way to give to admin my diagnostic info, and have it not be visible to the public?"

[rocksteady]

Please note the customers request:
"Is there a way to give to admin my diagnostic info, and have it not be visible to the public?"

I guess the customer could do a PM or email the diagnostic info to Ekaterina Bayushkina?

[bob3160]

Please note the customers request:
"Is there a way to give to admin my diagnostic info, and have it not be visible to the public?"

I guess the customer could do a PM or email the diagnostic info to Ekaterina Bayushkina?
If she accepts and or replies to PM's. Which is why I made my post.

[jkthomas1245]

Avast Secure Browser Pro is also very slow at things not involving websites, such as clicking the new tab button and going to bookmarks manager. I didn't see any error messages when inspecting CNN, but all websites are very slow.

I'm including my diagnostic info in a PDF attachment. It looks like the public can view it, but hopefully admin will delete the attachment as soon as possible. (I tested/downloaded it once.)