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Author Topic: Breached? Avast Premium Security repeatedly reverts to Avast Free  (Read 736 times)

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Offline Vortical

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Breached? Avast Premium Security repeatedly reverts to Avast Free
« on: August 17, 2023, 08:24:44 PM »
My Avast Premium Security installation reverted to Avast Free Antiivirus quite on its own twice yesterday and today.  I "switched subscriptions" from the Avast Free GUI and (apparently) restored Avast Premium yesterday, only to find it reverted to Free again today.  The Premium subscriptions shows something like 194 days remaining on my subscription.  I've had no emails from Avast at all recently, as I would expect were my subscription to expire or be changed by Avast.
Has my installation been breached?
What should I do?
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Offline bob3160

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Re: Breached? Avast Premium Security repeatedly reverts to Avast Free
« Reply #1 on: August 19, 2023, 06:36:49 PM »
I've alerted Avast.
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Offline JovanaP

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Re: Breached? Avast Premium Security repeatedly reverts to Avast Free
« Reply #2 on: August 22, 2023, 04:29:10 PM »
Hello Vortical,

I'm Jovana from Avast Customer Care, and I'm very sorry to hear about this deactivation issue.

Please contact our support directly at https://support.avast.com/en-ww/contact/paid_pc_avast-premium-security#pc, so our specialists can examine the issue in more detail, and provide further assistance.

Thank you!
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