Author Topic: help avast pr  (Read 4692 times)

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Offline alain destouches

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help avast pr
« on: March 28, 2008, 03:42:10 PM »
my avast 4 pro doesn't update automatically. i uninstalled it, i made  anew instalation, it doesn't work

Offline onlysomeone

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Re: help avast pr
« Reply #1 on: March 28, 2008, 03:50:14 PM »
is the auto-update activated in the settings?

which version of the program and the VPS do you have - is it probably already the actual one?

how much time do you give the program to update itself?

Offline alain destouches

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Re: help avast pr
« Reply #2 on: March 28, 2008, 04:01:42 PM »
Thans for your reply
yes it's auto update activated in the settings
I bought the pro version th 6th of march 2008
I give 60 minutes at the program to update itself

and today i get a message from my security center I was always with 08321 version out of order

Offline onlysomeone

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Re: help avast pr
« Reply #3 on: March 28, 2008, 04:55:28 PM »
do you use a firewall?

which operating system do you use?

Offline alain destouches

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Re: help avast 4 prodoesn't update automatically
« Reply #4 on: March 28, 2008, 06:28:31 PM »
firewall = windows firewall standard

Windows XP service pack2

Offline Lisandro

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Re: help avast pr
« Reply #5 on: March 28, 2008, 06:51:51 PM »
Are your system time and date correct?
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Offline alain destouches

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Re: help avast pr
« Reply #6 on: March 28, 2008, 06:54:20 PM »
yes all thte new versions from windows are automatically updated

Offline Lisandro

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Re: help avast pr
« Reply #7 on: March 28, 2008, 06:56:39 PM »
I give 60 minutes at the program to update itself
How did you set your connection to Internet into avast settings?
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Offline alain destouches

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Re: help avast pr
« Reply #8 on: March 28, 2008, 07:13:02 PM »
SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;H:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
28.03.2008   18:46:59.000   1206726419   system   Service avast! Mail Scanner dependency avast! Antivirus
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implémente l'analyse du courrier électronique pour l'antivirus avast!.
28.03.2008   18:46:59.000   1206726419   system   Service avast! Mail Scanner updated
28.03.2008   18:46:59.000   1206726419   system   Starting service avast! Mail Scanner
28.03.2008   18:46:59.000   1206726419   system   Service avast! Mail Scanner started, errcode: 0x00000420
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
28.03.2008   18:46:59.000   1206726419   system   Service avast! Web Scanner dependency avast! Antivirus
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implémente l'analyse du contenu web (HTTP) pour l'antivirus avast!.
28.03.2008   18:46:59.000   1206726419   system   Service avast! Web Scanner updated
28.03.2008   18:46:59.000   1206726419   system   Starting service avast! Web Scanner
28.03.2008   18:46:59.000   1206726419   system   Service avast! Web Scanner started, errcode: 0x00000420
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SOFTWARE\Classes\CLSID\{f414c260-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32\(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SOFTWARE\Classes\CLSID\{f414c262-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32\(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32\(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32\(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008   18:46:59.000   1206726419   file   Shortcut for ashAvast.exe installed in H:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
28.03.2008   18:46:59.000   1206726419   file   Shortcut for help.chm installed in H:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
28.03.2008   18:46:59.000   1206726419   file   Direct delete of file: H:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus\Site Web avast!.url
28.03.2008   18:46:59.000   1206726419   file   Shortcut for ashAvast.exe installed in H:\Documents and Settings\All Users\Bureau
28.03.2008   18:46:59.000   1206726419   registry   Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
28.03.2008   18:46:59.000   1206726419   registry   Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
28.03.2008   18:46:59.000   1206726419   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
28.03.2008   18:46:59.000   1206726419   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=H:\Program Files\Alwil Software\Avast4\ashShell.dll
28.03.2008   18:46:59.000   1206726419   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=H:\Program Files\Alwil Software\Avast4\ashShell.dll
28.03.2008   18:46:59.000   1206726419   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
28.03.2008   18:46:59.000   1206726419   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=H:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=H:\PROGRA~1\ALWILS~1\Avast4
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=H:\PROGRA~1\ALWILS~1\Avast4\setup
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=H:\Program Files\Alwil Software\Avast4\ashAvast.exe
28.03.2008   18:46:59.000   1206726419   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 H:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,RunSetup
28.03.2008   18:46:59.000   1206726419   general   progress end - 0
28.03.2008   18:46:59.000   1206726419   general   progress thread end
28.03.2008   18:47:01.000   1206726421   registry   Set registry: Software\Alwil Software\Avast\4.0\Label=Dec2007
28.03.2008   18:47:01.000   1206726421   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=H:\Program Files\Alwil Software\Avast4\DATA
28.03.2008   18:47:01.000   1206726421   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=H:\Program Files\Alwil Software\Avast4\DATA\Skin
28.03.2008   18:47:01.000   1206726421   registry   Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
28.03.2008   18:47:01.000   1206726421   registry   Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
28.03.2008   18:47:01.000   1206726421   registry   Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1098
28.03.2008   18:47:01.000   1206726421   package   Transferred files: 4
28.03.2008   18:47:01.000   1206726421   package   Transferred bytes: 52466
28.03.2008   18:47:01.000   1206726421   package   Transfer time: 4078 ms
28.03.2008   18:47:01.000   1206726421   package   Retries total: 0
28.03.2008   18:47:01.000   1206726421   package   Retried files: 0
28.03.2008   18:47:01.000   1206726421   package   Tried servers: 4
28.03.2008   18:47:01.000   1206726421   file   NeedReboot=false
28.03.2008   18:47:01.000   1206726421   general   Return code: 0x20000001 [Nothing done]
28.03.2008   18:47:01.000   1206726421   general   Stopped: 28.03.2008, 18:47:01

Offline alain destouches

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Re: help avast pr
« Reply #9 on: March 28, 2008, 07:20:45 PM »
shield standard = normal
shield web = standard
new versions must upgrae automatically every 60 minutes
connection with internet modem (orange)
in windows firewall I put avast.com in the exceptions to blockade

Offline gdiloren

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Re: help avast pr
« Reply #10 on: March 28, 2008, 08:19:15 PM »
Try shutting up your firewall and running only on Windows Xp Firewall. If it works it means that your firewall blocks Avast setup.
Avast protects well!!!

Offline Lisandro

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Re: help avast pr
« Reply #11 on: March 28, 2008, 08:23:44 PM »
new versions must upgrae automatically every 60 minutes
In home version, the minimum is 240 minutes.

connection with internet modem (orange)
Into avast Settings > Update (Connections)
What is set there?

in windows firewall I put avast.com in the exceptions to blockade
You don't have to do nothing with Windows firewall to update avast...
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Offline alain destouches

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Re: help avast pr
« Reply #12 on: March 28, 2008, 08:33:48 PM »
last new version IAVS upgrade at 18 45 31

in the books avast nothing after the 24th of march

in avastsetting I have "my connection with internet is through a telephonic modem"

Offline alanrf

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Re: help avast pr
« Reply #13 on: March 28, 2008, 09:58:05 PM »
Do you connect to the Internet via a telephone (dial up) modem?

If you have that setting and you really use a broadband connection (DSL or Cable) then avast will not update automatically.

Offline alain destouches

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Re: help avast pr
« Reply #14 on: March 28, 2008, 10:21:55 PM »
yes I use a telephone modem. I bought internet and I get Avast 4 free since 2007 june until january 2008 without any problem.

many thanks at last